# Patient Liaison Officer

**Company**: Circle Health Group
**Location**: Reading
**Job type**: full-time
**Salary**: Up to £28,000.00 per year
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://circlehealth.wd103.myworkdayjobs.com/en-US/chgcareers/job/Circle-Reading-Hospital---Reading/Patient-Liaison-Officer_JR116980?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d4ac4d77-db5

## Description

We are seeking a Patient Liaison Officer to join the team at Circle Reading Hospital, part of Circle Health Group. The successful applicant will work 37.5 hours a week in a flexible shift pattern and be responsible for converting self-pay enquiries and consultations to self-pay procedures within Circle Health Group.

The role involves:

- Converting self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets

- Ensuring a quality service for potential self-pay patients, including accurate and timely responses to enquiries

- Facilitating necessary access times and information required for patients to convert to procedure

- Influencing patients to choose Circle Health Group for their procedure

- Providing pre-consultation information and indicative pricing accurately and promptly

- Booking self-pay patients into suitable clinic appointments

- Complying with all relevant mandatory training

The ideal candidate will have:

- Customer service experience using telephone, written, and face-to-face communications

- Proven influencing/sales skills

- Proficiency in MS Outlook, Excel, and Word

- Excellent command of the English language, both written and verbal

- Excellent telephone manner and interpersonal skills

In return, Circle Health Group offers a competitive salary of up to £28,000 per year, plus a range of benefits including:

- 25 days holiday per year + bank holidays, increasing to 30 days with service

- Private Pension Scheme

- Private Healthcare Scheme

- Friends & Family Hospital Discounts

- Family Friendly policies

- Non-contributory life insurance

- Staff engagement hub with access to discounts and rewards

- Access to resources, tools, and services to support wellbeing

- Employee recognition programmes

- Industry-leading training and development opportunities

## Skills

### Required
- MS Outlook
- Excel
- Word
- customer service
- influencing/sales skills
- English language

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Source: [Apply at circlehealth.wd103.myworkdayjobs.com](https://circlehealth.wd103.myworkdayjobs.com/en-US/chgcareers/job/Circle-Reading-Hospital---Reading/Patient-Liaison-Officer_JR116980?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)