# Customer and Trading Manager - Nightshift

**Company**: Sainsbury's Supermarkets Ltd
**Location**: London, Greater London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £34,450
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400087115?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d4a49bfe-0a4

## Description

Be the first to apply for this role.

As a Customer and Trading Manager - Nightshift, you will be leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.

Your main responsibilities will include:

- Leading a team overnight to deliver all replenishment activities across the store

- Running a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store

- Making sure that standards are brilliant come morning so we're ready to serve our customers

- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary.

To be successful in this role, you will need:

- A track record of delivering brilliant customer service and coaching colleagues to do the same

- Experience of leading a team in a fast-paced, customer-facing environment

- Operational leadership skills

- Demonstrated success in meeting or exceeding KPIs

- Has managed employee relations issues, including performance and absence management

We offer a range of benefits, including:

- Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks

- An annual bonus scheme based on our, and your, performance

- Free food and hot drinks provided for Colleagues in all our stores

- Generous holiday entitlement, maternity and paternity leave

- Pension – we'll match 4-7.5% of your pension contributions

- Sainsbury's share scheme – build up an investment at discounted rates

- Wellbeing support – access to emotional support, counselling, legal and financial advice

- Colleague networks – link with like-minded people to help fulfil your potential

- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

## Skills

### Required
- customer service
- team management
- operational leadership
- performance management

### Nice to have
- nightshift working
- high-volume operational environment
- employee relations

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