# Enterprise Customer Success Manager

**Company**: Samsara
**Location**: Remote - US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $97,877.50-$131,600 USD
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/samsara/jobs/8139049?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d48f068b-ab9

## Description

We are seeking an Enterprise Customer Success Manager to work with our largest and most complex customers to drive adoption and maximize the long-term value they receive from Samsara.

In this role, you will lead a fundamental shift in how our customers view technology, moving them from solving individual problems to positioning Samsara as the strategic platform that underpins their entire operation.

Responsibilities:

- Be on the front lines to ensure our largest customers increase the safety, efficiency, and sustainability of their operations by translating deep knowledge of the Samsara platform into strategic results across diverse industries.

- Drive business transformation by leading strategic customer engagements to deeply understand current operations, proactively recommending workflow transformations and architecting joint success plans that define the metrics and timelines necessary to remove barriers and deliver business value.

- Orchestrate executive business reviews for our most complex partnerships, leading the narrative with our customer’s decision-makers to anticipate future operational risks and align multi-year business transformations with Samsara’s long-term roadmap.

- Influence internal roadmaps across Product, Finance, and Support to drive mission-critical customer initiatives.

- Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Requirements:

- 6+ years of work experience with most recent experience in a Senior Customer Success, Account Management, or strategic consulting role.

- Mastery of priority management and emotional intelligence required to lead high-stakes, Fortune 500 partnerships.

- Track record of anticipating strategic obstacles and resolving complex challenges through a blend of foresight, deep business insight, and diplomatic poise under multifaceted pressure.

- Proven ability to build trust and communicate effectively across all levels, from executive leadership to technical teams and daily end-users, both internally and externally.

- Experience supporting Enterprise SaaS and/or Fortune 500 companies and working with technical products.

- Bachelor’s degree from a 4-year institution.

Benefits:

- Flexible, employee-led remote model

- Professional development stipend

- Comprehensive health and parental leave plans

- Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity

## Skills

### Required
- Customer Success
- Account Management
- Strategic Consulting
- Priority Management
- Emotional Intelligence
- Business Insight
- Diplomatic Poise

### Nice to have
- Strong bias for action
- Ability to think big
- Insistence on high standards
- Ability to thrive in an unstructured, dynamic, and change-heavy environment

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/samsara/jobs/8139049?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)