# Designer (Enterprise Singapore)

**Company**: GovTech
**Location**: Singapore
**Experience**: mid
**Job type**: full-time
**Category**: Design
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/govtech/jobs/4008753201?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d48646df-a6c

## Description

GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

As Designer of Enterprise Singapore, you'll:

**User Research and Discovery**

- Conduct user research to understand the needs, motivations and challenges of enterprises, officers and scheme administrators.

- Facilitate user interviews, usability studies, contextual inquiries and discovery workshops.

- Understand complex problems, question assumptions, and frame what needs to be solved

- Synthesise research findings into actionable insights that inform product decisions.

- Advocate for user needs throughout the product development lifecycle.

**Service and Experience Design**

- Map and redesign end-to-end journeys across grants, tax incentive and loan administration processes.

- Analyse complex workflows and identify opportunities to simplify processes and reduce user effort.

- Design service experiences that improve usability, efficiency and satisfaction.

- Drive service blueprinting and journey mapping activities to identify pain points and opportunities.

**UX and Interaction Design**

- Create user flows, wireframes, prototypes and interaction designs.

- Design intuitive interfaces for complex case management and workflow-driven applications.

- Simplify complex business rules and operational processes into seamless user experiences.

- Ensure consistency across ESIMS using design standards, reusable patterns and established design systems.

**Product Collaboration**

- Work closely with Product Manager to shape product strategy and roadmap priorities.

- Collaborate with developers to refine requirements and solution designs.

- Participate in Agile ceremonies and iterative product delivery processes.

- Support product discovery, experimentation and validation activities to ensure solutions address genuine user needs.

**Design Quality and Accessibility**

- Champion accessibility, inclusive design and usability best practices.

- Ensure solutions comply with government digital service standards where applicable.

- Establish and promote design consistency across modules and user groups.

- Conduct design reviews and usability evaluations to continuously improve experience quality.

**Continuous Improvement**

- Use qualitative and quantitative feedback to identify opportunities for product improvements.

- Evaluate the effectiveness of implemented solutions through user testing and feedback.

- Drive a culture of evidence-based design and continuous learning.

- Partner stakeholders to deliver measurable improvements in user experience and operational effectiveness

It may be a great fit if:

- You are passionate about designing products that solve real user problems.

- You enjoy working on complex systems and simplifying challenging workflows.

- You are comfortable engaging users, stakeholders and technical teams.

- You use research and evidence to drive design decisions.

- You can balance user needs, business objectives and technical constraints.

- You have strong facilitation, communication and storytelling skills.

**What we are looking for**

- Bachelor's degree in Human-Computer Interaction (HCI), Design, Psychology, Information Systems, Industrial Design or related disciplines.

- Relevant certifications in UX Design, Service Design or Design Thinking would be advantageous.

- 3 years of experience in UX Design, Product Design or Service Design.

- Strong portfolio demonstrating user-centred design and problem-solving capabilities.

- Experience conducting user research, usability testing and design validation.

- Experience designing enterprise systems, workflow applications or digital services.

- Experience working in product teams alongside Product Managers and software engineers.

- Strong stakeholder engagement and workshop facilitation capabilities.

- Proficiency in Figma and modern design and prototyping tools.

- Experience producing wireframes, user journeys, prototypes and service blueprints.

- Strong understanding of usability principles, accessibility standards and interaction design.

- Ability to communicate design rationale through storytelling and visual artefacts.

- Familiarity with front-end implementation considerations and design systems is advantageous.

**What We Offer**

- Collaborative and creative work environment

- Competitive salary and benefits package, including opportunities for professional growth and development

- Work environment that is fully supportive of self-improvement and personal/professional development

## Skills

### Required
- User Research
- Service Design
- UX Design
- Interaction Design
- Figma
- Design Thinking
- Accessibility

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/govtech/jobs/4008753201?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)