# Customer Service Head

**Company**: Diageo
**Location**: Jakarta
**Experience**: senior
**Job type**: full-time
**Category**: Logistics & Supply Chain
**Industry**: Manufacturing

**Apply**: https://diageo.wd3.myworkdayjobs.com/en-US/Diageo_Careers/job/Jakarta-Indonesia/Customer-Service-Head_JR1127579?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d47d1dfe-e1f

## Description

## Job Description

### Customer Service Head

Join Diageo's Supply Chain and Manufacturing team as a Customer Service Head. This role involves leading and managing the market-specific supply organisation, serving as the face of Supply Chain and Procurement to customers, General Manager, and the Executive Team.

### About This Role

The Customer Service Head is accountable for making Diageo the #1 supplier in the Advantage Survey within the TBA peer group and within the top 3 within FMCG. This involves taking customer collaboration to the next level, delighting customers through operational excellence, and driving value through effective partnership with customers.

### Responsibilities

- Lead, champion, and drive progress to win with customers through customer engagement and collaboration.

- Run the Market Logistics operation, ensuring the right service, cost, and compliance.

- Serve as the key gatekeeper for Innovation and Brand Change projects.

- Lead the Supply Business Continuity Plan and represent the Supply function in the Risk Management Committee.

- Lead and coach the in-market supply organisation and key sponsor for ensuring the IBP process works to the right standards.

- Partner with other departments to deliver market KPIs, customer needs, and win.

### Requirements

- Experience with direct operational accountability of delivery on outcomes in a market or group of markets.

- Proven track record working in a matrix organisation partnering with senior business leadership teams.

- Hands-on engagement, especially in Modern Retail, with demonstrated success in improving customer service.

- Hands-on logistics experience and multiple route-to-market experience.

- Minimum 12 years' experience working within progressive positions within the end-to-end Supply Chain function.

- BSc in Industrial Engineering, Operations Research, Supply Chain, Data Science/Statistics/Applied Mathematics, Economics. Additional MBA or MSc in Supply Chain Management or similar would be desirable.

### Working With Us

- Flexibility is key to success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them.

- We recognise and value performance, offering our people a highly competitive Rewards and Benefits package.

- Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

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## Skills

### Required
- Supply Chain Management
- Logistics
- Customer Service
- Operational Excellence
- Data Analysis
- Leadership
- Collaboration

### Nice to have
- MBA
- MSc in Supply Chain Management
- Advanced planning tools
- Digital control towers
- Power BI

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Source: [Apply at diageo.wd3.myworkdayjobs.com](https://diageo.wd3.myworkdayjobs.com/en-US/Diageo_Careers/job/Jakarta-Indonesia/Customer-Service-Head_JR1127579?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)