# Director, Franchise Business Partner - IC Director , Western Europe Franchise Lead

**Company**: Mastercard
**Location**: Lisbon
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Lisbon-Portugal/Director--Franchise-Business-Partner---IC_R-291880-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d425c6ee-509

## Description

Mastercard is seeking a Director, Franchise Business Partner - IC Director , Western Europe Franchise Lead. The role is accountable for enabling customer participation in the Mastercard ecosystem, supporting strategic growth initiatives, driving ecosystem performance, and ensuring a risk-based approach to onboarding, compliance, standards, fraud management, and customer engagement.

Key Responsibilities:

- Serve as the Franchise Lead and go-to expert for internal and external stakeholders across Western Europe.

- Partner with market leadership and cross-functional teams to align Franchise priorities with business strategy and customer needs.

- Provide guidance on new customer onboarding, licensing, standards, scheme compliance, fraud performance, approval rates, chargebacks, and ecosystem integrity.

- Enable new business opportunities across core payments, digital, multi-rail, processing, fintech, instalment, and other emerging customer segments.

- Ensure customer onboarding and partnership initiatives are executed with a risk-based approach, aligned to global standards and SLA expectations.

- Deliver Franchise-related advisory services and identify opportunities to commercialize solutions that address customer pain points and improve ecosystem performance.

- Support measures to address disintermediation, localization, regulatory change, and evolving competitive dynamics across Western Europe.

- Lead cross-functional resolution of complex Franchise matters across divisional, regional, and global teams.

- Conduct customer and partner reviews, develop practical recommendations, and support implementation of performance improvement plans.

- Develop and deliver training, thought leadership, and solution-based sessions for internal teams and customers.

- Maintain strong knowledge of the regulatory landscape and ensure alignment with Mastercard standards, policies, and governance expectations.

- Represent Franchise in relevant business reviews, customer engagements, industry forums, and regulatory discussions where appropriate.

All About You / Experience:

- Strong track record in the payments industry, with experience in operations, product, risk, fraud management, compliance, customer engagement, or related areas.

- Proven ability to translate strategy into execution across multiple markets and stakeholders.

- Strong business acumen, analytical thinking, and sound judgment in complex, fast-moving environments.

- Experience leading cross-functional initiatives across matrixed, multicultural, and geographically dispersed teams.

- Customer-focused mindset with the ability to identify pain points, develop practical solutions, and influence outcomes.

- Strong understanding of payment systems, bank card operations, Mastercard standards, and the broader regulatory environment.

- Excellent communication, presentation, and stakeholder management skills, including the ability to translate technical or complex topics into clear business narratives.

- Self-motivated, collaborative, people-centric, and results-oriented, with the ability to manage multiple priorities independently.

- High attention to detail, strong risk management discipline, and commitment to ecosystem integrity.

- Ability to work effectively across country, regional, and global levels while demonstrating Mastercard Way values.

- Fluent English required; at least one more European language with French, Spanish, or Italian strongly preferred.

- Willingness to travel across Western Europe as needed.

## Skills

### Required
- payment systems
- bank card operations
- risk management
- compliance
- customer engagement
- analytical thinking
- stakeholder management

### Nice to have
- French
- Spanish
- Italian

---

Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Lisbon-Portugal/Director--Franchise-Business-Partner---IC_R-291880-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)