# Network Automation AI Engineer

**Company**: GSK
**Location**: Bengaluru
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Principal-Network-Automation-Engineer_449170?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d4201ad3-ac2

## Description

We're looking for a Network Automation AI Engineer to design, build, and operate AI agents that automate network operations, ITSM, and lifecycle management across a large enterprise network estate.

You'll combine traditional network automation (Cisco, Itential, ServiceNow) with modern agentic AI (LLM orchestration, MCP tool integration, RAG) to build production-grade, safety-gated automation.

**Responsibilities**

- Design and build AI agents that interact with network infrastructure via Model Context Protocol (MCP) servers or custom tool integrations

- Write and iterate on system prompts/instructions that ground LLM behavior in real tool schemas, enforce anti-hallucination discipline, and avoid unsafe automation

- Integrate agents with ITSM platforms (ServiceNow) for incident, change, and CMDB data, and with network orchestration platforms (Itential) for workflow execution

- Build human-in-the-loop approval workflows for any agent capability that can modify production network state

- Develop and maintain backend services exposing agents via REST/A2A/JSON-RPC protocols

- Containerize and deploy agents with per-agent configuration, environment isolation, and secrets management

- Instrument agents with observability for tool I/O, session traces, and audit trails

- Collaborate with network engineering teams to translate operational runbooks into agent capabilities

- Own RBAC/token propagation and security review for agent-to-tool and agent-to-user authentication

- Test agents against live/staging MCP servers, validate tool schemas, and iterate on prompt engineering based on real session traces

- Document architecture decisions, known gotchas, and operational runbooks for the agent fleet

**Required Qualifications**

- Overall 10 Years and strong Python skills; experience building async services (FastAPI, asyncio)

- Hands-on experience with LLM application development: prompt engineering, tool/function calling, RAG, multi-turn session/state management

- Familiarity with agent frameworks and agent-to-agent/tool protocols

- Networking fundamentals: Cisco IOS/IOS-XE, LAN/WAN/wireless architecture, routing, switching, firewalls

- Experience with ITSM tooling (ServiceNow) and network orchestration platforms (Itential, NSO, or similar)

- Docker containerization and CI/CD pipeline experience (GitHub Actions or equivalent)

- Cloud platform experience (GCP preferred: Vertex AI, Cloud Run, BigQuery, Secret Manager)

- Strong understanding of security practices for automation that can modify production infrastructure

**Benefits**

(No benefits mentioned)

**Why GSK?**

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together.

## Skills

### Required
- Python
- FastAPI
- asyncio
- LLM application development
- prompt engineering
- tool/function calling
- RAG
- multi-turn session/state management
- agent frameworks
- agent-to-agent/tool protocols
- Cisco IOS/IOS-XE
- LAN/WAN/wireless architecture
- routing
- switching
- firewalls
- ITSM tooling
- ServiceNow
- network orchestration platforms
- Itential
- NSO
- Docker containerization
- CI/CD pipeline experience
- GitHub Actions
- Cloud platform experience
- GCP
- Vertex AI
- Cloud Run
- BigQuery
- Secret Manager

### Nice to have
- LiteLLM
- multi-provider LLM routing/fallback strategies
- Itential Automation Platform
- Operations Manager workflows
- vector search
- RAG pipelines
- Vertex AI Search
- embeddings
- citation grounding
- network automation scripting
- Netmiko
- NAPALM
- Genie/pyATS
- Ansible
- safety guardrails
- write-capable AI agents
- change management
- approval workflows
- OpenTelemetry
- observability tooling
- FinOps
- cost tracking

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Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Bengaluru-Luxor-North-Tower/Principal-Network-Automation-Engineer_449170?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)