# Patient Contact Centre Advisors - Admissions Team

**Company**: Spire Healthcare
**Location**: WASHINGTON, TYNE AND WEAR
**Job type**: full-time
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/29161?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
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## Description

Spire Healthcare are looking to recruit Patient Contact Centre Advisors within their Admissions Team in Seaham.

As a Patient Contact Centre Advisor, you will be responsible for ensuring the provision and maintenance of an efficient patient customer service experience within the centre.

**Responsibilities:**

- Provide and maintain an efficient bookings system for all outpatients using a computerized system (SAP)

- Manage the telephone lines in an effective and timely manner

- Provide and maintain an efficient diary for all outpatient clinics, including both consultant and nurse-led clinics

- Manage and process patient referral letters and associated documentation

- Process patient appointment letters and associated documentation

- Respond to enquiries from patients, members of the public, and consultants in a timely, courteous, and efficient manner

**Requirements:**

- Demonstrable literacy and numeracy skills

- Track record of successful delivery in a similar role, in an office and/or customer service environment

- Experience of handling high call volumes in a fast-paced environment

- High level of PC literacy and experience of using multiple systems and programs

- Excellent interpersonal and communication skills

- Ability to work effectively as part of a team

- Able to work under pressure and to tight deadlines, with good organisational skills

**Benefits:**

- Competitive salary

- 35 days annual leave inclusive of bank holidays - pro-rata

- Employer and employee contributory pension with flexible retirement options

- 'Spire for you' reward platform - discount and cashback for over 1000 retailers

- Free car park

- Free DBS

- Private medical insurance

- Life assurance

## Skills

### Required
- SAP
- customer service
- literacy
- numeracy
- PC literacy
- communication skills
- organisational skills

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Source: [Apply at elij.fa.em2.oraclecloud.com](https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/29161?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)