# Clinical Trial Recruitment Representative **Company**: ICON **Location**: Salt Lake City, UT **Work arrangement**: onsite **Job type**: part-time **Category**: Healthcare **Industry**: Healthcare **Apply**: https://icon.wd3.myworkdayjobs.com/en-US/broadbean_external/job/US-Salt-Lake-City-PRA/Clinical-Trial-Recruitment-Representative_JR163005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_d412c43a-102 ## Description ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a Clinical Trial Recruitment Representative, you will play a crucial role in ensuring consistent and accurate processing of volunteer/subject registration in the volunteer database and all necessary actions prior to entry to the screening process. Key responsibilities include: - Answering calls with potential study volunteers to determine initial study eligibility requirements - Explaining study protocols to volunteers for each study during phone screening - Maintaining accuracy of recruiting database and performs database queries - Responsible for accurate processing of volunteer registration in the volunteer database and collecting all necessary documents needed prior to subject entry to the screening process - Responding to all voice mail messages from study volunteers - Working as a member of the recruiting team to obtain a sufficient number of qualified volunteers for each study - Collaborating with cross functional teams to develop effective recruitment strategies - Implementing outreach programs to enhance participant engagement and ensure diverse trial enrollment - Utilizing data analytics to assess recruitment performance and identify areas for improvement - Contributing to the overall success of clinical trials by meeting recruitment targets and timelines You will bring relevant experience in a customer-facing environment, ideally within a call center, customer service, or healthcare/medical setting. You are comfortable managing both inbound and outbound calls and communicating professionally with a variety of individuals. Strong written and verbal communication skills, attention to detail, and the ability to learn medical and clinical concepts will help you succeed in this role. Required qualifications and experience: - High School Diploma Or Bachelor's Degree - 1 + year relevant work experience, preferably in in a call center and /or medical environment - Past customer service experience preferred - Working knowledge of drug development process preferred - Working knowledge of medical terminology preferred - Written and oral communication skills ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development. Benefits may include: - Competitive base salary and performance related incentives - Health and wellbeing programmes including medical, dental, and vision coverage where applicable - Retirement and pension plans - Life assurance and disability coverage - Employee assistance programmes and wellbeing resources - Learning and development opportunities through structured training and career pathways ## Skills ### Required - customer service - communication skills - data analysis - medical terminology ### Nice to have - call center experience - medical environment experience - drug development process knowledge --- Source: [Apply at icon.wd3.myworkdayjobs.com](https://icon.wd3.myworkdayjobs.com/en-US/broadbean_external/job/US-Salt-Lake-City-PRA/Clinical-Trial-Recruitment-Representative_JR163005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)