# Service Designer - Consultant / Senior Consultant

**Company**: Infosys Consulting - Europe
**Location**: London, England
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Consulting
**Industry**: Consulting

**Apply**: https://jobs.workable.com/view/nm3c63whofS3yHqmmfcMVu/hybrid-service-designer---consultant-%2F-senior-consultant-in-london-at-infosys-consulting---europe?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/service-designer-consultant-senior-consultant-d40c3075-fea/

## Description

We are seeking a Service Designer - Consultant / Senior Consultant to join our Technology Transformation practice in London.

As a Service Designer at Infosys Consulting, you help our clients understand what their customers really need and turn those insights into services that work seamlessly across every touchpoint – digital and physical, frontstage and backstage.

Key Responsibilities:

- Service & CX Strategy: Define a service vision and CX strategy that delivers consistent, high-quality experiences across all channels and aligns with business objectives.

- Insight Management & Customer Understanding: Turn customer data, research and behaviour into actionable insights in collaboration with research and analytics teams.

- Journey Mapping & Service Blueprinting: Make the end-to-end service visible and design how it should work in future – for customers, employees and systems.

- Co-Creation, Ideation & Prototyping: Lead the double-diamond process from problem framing to tested solution together with clients and their customers.

- Service Standards & Guidelines: Initiate and support standards that ensure high service quality across websites, native apps, phone, email, chat and in-person support.

Requirements:

- Degree in Service Design, Interaction/UX Design, Design Management, Business, Psychology or a related field

- Consultant: 3–5 years of experience in service design, CX or UX, ideally in consulting or an in-house design team

- Senior Consultant: 5–8 years of experience, including leading projects and client workstreams

- Hands-on command of core service design methods: stakeholder and ecosystem mapping, personas, customer journey mapping, service blueprinting, co-creation and service prototyping

Benefits:

- Industry-leading compensation and benefits

- Top training and development opportunities

- Globally renowned management consulting firm

- Inclusive and entrepreneurial culture

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## Skills

### Required
- Service Design
- CX Strategy
- Digital Transformation
- Human-Centred Design
- Design Thinking
- Miro
- Figma
- Collaboration Tools

### Nice to have
- CX Metrics
- Voice-of-Customer Programmes
- Agile Delivery
- Lean UX
- AI Tools
- GenAI

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/nm3c63whofS3yHqmmfcMVu/hybrid-service-designer---consultant-%2F-senior-consultant-in-london-at-infosys-consulting---europe?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)