# Customer and Trading Manager - Online

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Tonbridge, Kent
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £31,700
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400096863?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
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## Description

We are seeking a Customer and Trading Manager to lead our online picking and delivery team in-store. As a Customer and Trading Manager, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers.

The online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.

**Responsibilities:**

- Plan and orchestrate the delivery of an online picking and delivery team

- Be a visible leader, engaging and coaching a large team of shoppers and drivers

- Collaborate with other managers to ensure the success of shopping experience of the overall store

- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

**Requirements:**

- Previous line management responsibilities in a fast-paced, operational environment

- Provides brilliant customer service and coaches a team to do the same

- Delivers KPI's or other performance indicators

- Can manage disciplinaries, performance issues or other similar employee relations issues

- Leads operations and comfortable doing this alone in the absence of more senior management

**Essential Criteria:**

- A track record of delivering brilliant customer service and coaching colleagues to do the same

- Experience of leading a team in a fast-paced, customer-facing environment

- Operational leadership skills

- Demonstrated success in meeting or exceeding KPIs

- Has managed employee relations issues, including performance and absence management

**Benefits:**

- Salary will be dependent upon your experience as well as the store size, complexity and location

- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks

- An annual bonus scheme based on our, and your, performance

- Free food and hot drinks provided for Colleagues in all our stores

- Generous holiday entitlement, maternity and paternity leave

- Pension – we’ll match 4-7.5% of your pension contributions

- Sainsbury’s share scheme – build up an investment at discounted rates

- Wellbeing support – access to emotional support, counselling, legal and financial advice

- Colleague networks – link with like-minded people to help fulfil your potential

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## Skills

### Required
- customer service
- team management
- operational leadership
- performance management

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