# Customer Service Officer (Premier Centre) - Hong Kong Business

**Company**: HK Business
**Location**: Lai Chi Kok, Kowloon
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774607727106?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d3efed16-3db

## Description

We are currently seeking a high calibre professional to join our team as a Customer Service Officer (Premier Centre).

In this role you will:

- Provide quality customer service through accurate and efficient counter transactions at branch

- Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues

- Promote and assist customers with digital banking services and products and encourage customers to migrate to digital

- Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements

- Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies

- Ensure refreshments are offered to customers and provided in a timely manner (For specific branches)

- Welcome every customer when they arrive in the branch, and proactively help manage the bank hall environment across both the platform and reception areas

To be successful you will need:

- Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred

- Customer centric mindset with commitment to deliver quality service

- Self-motivated and adaptable to a service environment

- Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.

- Customer or teller service experience preferred

Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories

## Skills

### Required
- Cantonese
- English
- customer service

### Nice to have
- Mandarin

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774607727106?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)