# Senior Operations Manager **Company**: ShipMonk **Location**: Fort Worth, Texas **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Category**: Operations **Industry**: Logistics & Supply Chain **Apply**: https://job-boards.greenhouse.io/shipmonk/jobs/4964270101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_d3ed7fd4-d38 ## Description ShipMonk is seeking a Senior Operations Manager to lead the day-to-day performance of a functional area or an entire operational shift in their fulfillment centers. ### Job Summary As a Senior Operations Manager, you will play a crucial role in delivering ShipMonk's promise to merchants: Stress Less, Grow More. You will lead and develop a team of 3–7 Supervisors and 50–200+ hourly associates, ensuring compliance with safety, productivity, and quality standards. ### Responsibilities #### Operations Leadership - Lead the day-to-day performance of a functional area or an entire operational shift, ensuring compliance with safety, productivity, and quality standards. - Build and manage productivity plans by reviewing forecasts, determining labor requirements, and partnering with other Operations Managers/Industrial Engineers to balance labor. - Lead and develop a team of 3–7 Supervisors and 50–200+ hourly associates, setting expectations, coaching performance, and building strong leadership layers. - Participate in interviewing, hiring, training, scheduling, and performance evaluations to support strong operational culture and team development. - Act as the primary communication and accountability source for your teams, driving clarity, consistency, and corrective action when needed. - Drive cultural change within the facility, reinforcing best practices in safety, quality, engagement, and productivity. - Ensure accurate timekeeping and workforce planning for direct reports and assigned teams. - Address employee concerns, resolve operational problems, and ensure successful day-to-day execution of fulfillment operations. #### Fulfillment Center Performance & Operational Excellence - Ensure operational excellence across all warehouse areas, equipment, and systems, maintaining sanitation, maintenance, security, and housekeeping standards. - Monitor and deliver key performance indicators (KPIs) to ensure operational profitability, throughput, and efficiency. - Establish operational procedures for incoming/outgoing shipments, material handling, and warehouse inventory accuracy. - Maintain warehouse physical condition and ensure timely repairs, replacements, and equipment requisitions. - Coordinate warehousing activities with customer service, sales, and other internal teams to maintain alignment. - Maintain proper layout of the warehouse, ensuring optimal product placement and material flow. - Ensure compliance with internal policies, safety standards, and all operational requirements. #### Industrial Engineering & Process Optimization - Design, develop, test, and evaluate integrated systems that optimize human workflows, inventory control, logistics, material flow, and overall production processes. - Analyze statistical data and product specifications to determine standards, quality and reliability objectives, and performance metrics. - Develop and implement labor utilization standards, cost analysis systems, and process optimization initiatives to drive efficiency. - Draft and design optimized layouts for equipment, materials, and workspace using engineering tools and modeling software. - Recommend improvements to personnel utilization, warehouse flow, equipment configuration, and resource optimization. - Apply statistical and mathematical methods to determine staffing requirements, process standards, and workflow performance. - Review production schedules and engineering specifications to improve fulfillment center methods and activities. - Identify and lead continuous improvement initiatives focused on Safety, Quality, and Productivity. #### Quality Control & Production Coordination - Coordinate and implement quality control objectives, procedures, and activities to resolve production problems, improve reliability, and reduce costs. - Direct teams involved in inspection, measurement, and testing to ensure quality control and accuracy. - Evaluate precision and accuracy of production and testing equipment, implementing corrective action plans where necessary. - Formulate sampling procedures, develop documentation standards, and ensure consistent reporting of quality and reliability data. - Regulate and adjust workflow schedules based on operational needs, lead times, and production sequencing. - Schedule deliveries based on production forecasts, material substitutions, storage requirements, and inventory levels. - Implement methods and procedures for handling discrepant, defective, or damaged materials while assessing responsibility and cost impact. ### Requirements - Bachelor’s degree in Industrial Engineering preferred, or a related field such as Supply Chain Operations, Fulfillment Center Operations, Distribution Center Operations, or Industrial/Systems Engineering. - 6 to 8 years of related experience in fulfillment center operations, supply chain operations, distribution center operations, industrial engineering, or a similar operational/analytical environment. - Experience with Warehouse Management Systems (WMS) and familiarity with labor management systems, engineered labor standards, or productivity improvement initiatives. - Lean or Six Sigma certification preferred; ability to apply process improvement methodologies to optimize operations. - Proficiency with enterprise technology systems, including Advanced Excel, Outlook/Gmail, Project Management Software, WMS platforms, and tools used for process workflow creation or analysis. - Ability to clearly present complex operational or engineering information to managers, staff, clients, and internal stakeholders. - Strong analytical and problem-solving skills, including the ability to work with variable operational conditions where limited standardization exists. - Ability to interpret and work from written, verbal, diagrammatic, and schedule-based instructions, including engineering documentation. - Proven experience leading teams of 40+ employees, developing supervisors, building leadership layers, and managing performance across multiple levels of an operation. ## Skills ### Required - Warehouse Management Systems (WMS) - Labor Management Systems - Engineered Labor Standards - Productivity Improvement Initiatives - Lean or Six Sigma Certification - Advanced Excel - Project Management Software - Process Workflow Creation or Analysis ### Nice to have - Industrial Engineering - Supply Chain Operations - Fulfillment Center Operations - Distribution Center Operations - Industrial/Systems Engineering --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/shipmonk/jobs/4964270101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)