# Principal Presales Engineer - CpaaS **Company**: Twilio **Location**: Remote - United Kingdom **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Category**: Engineering **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/twilio/jobs/7894914?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_d3e52de3-5b8 ## Description Join the team as our next Principal Presales Engineer for our Twilio Communications EMEA team. The Twilio Principal Presales Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers. This position is needed to deliver the technical win and product fit to our customers across the EMEA region. Responsibilities: Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success. Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions. Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle. Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology. Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges. Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products. Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity. Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations. Qualifications: At least 5 years in a technical pre-sales role in CPaaS or Telecom space Solid understanding and experience of the sales cycle and the role of a pre-sales engineer Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success. An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience. Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures Experience writing code in one or more of the following areas: Backend (Java, C#, Node.js, Python or PHP) Web (JS, React) Experience with designing and consuming REST APIs Desired: Familiarity with Mobile development, especially for iOS and Android. Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role Experience with automation, cloud-native development and skills with a major cloud platform. Experience with sales methodologies Additional language speaker a plus Location: This role will be remote and based in the UK, Ireland or Spain. Travel: We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way. What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. ## Skills ### Required - Technical pre-sales role - CPaaS or Telecom space - Voice protocols (VoIP) - SIP implementations - Messaging APIs - Public cloud platforms - Cloud application architectures - REST APIs - Backend development - Web development ### Nice to have - Mobile development - Telecommunications - SIP - WebRTC - Contact Centre - Automation - Cloud-native development - Sales methodologies --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/7894914?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)