# Manager of Enterprise AI Success.

**Company**: Cresta
**Location**: United States (Remote)
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $200,000–$245,000
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cresta/jobs/5412192008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d365282b-5a4

## Description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.

As the Manager of Enterprise Customer Success at Cresta, you will lead and develop a high-performing team of AI Success Managers supporting our enterprise customers. Customer Success at Cresta has evolved beyond a traditional relationship-management model. Our AI Success Managers operate as a hybrid of strategy consultant, AI product expert, and account owner,helping enterprise customers translate AI capabilities into measurable business outcomes, drive adoption, and navigate meaningful workflow and process change.

## Key Responsibilities:

- Lead and Develop AI Success Managers: Hire, coach, and develop a world-class team of Enterprise AI Success Managers. Create the tools, training, and career development needed for the team to excel in a rapidly evolving AI environment.

- Drive Strategic Customer Outcomes: Guide your team in building trusted relationships with executive, operational, and technical stakeholders. Ensure customers have clear success frameworks, actionable plans, and measurable paths to value.

- Lead at Enterprise Scale: Coach and support AI Success Managers as they manage multiple complex enterprise accounts simultaneously.

- Scale AI Adoption and Value Realization: Help the team move customers from AI ideas to real-world impact,driving adoption, usage, workflow change, and measurable performance improvements through Cresta’s platform.

- Coach for Product Expertise and Execution: Ensure AI Success Managers develop deep product fluency and the confidence to engage hands-on when needed.

- Own Retention and Expansion: Lead the team’s strategy and execution around customer health, renewals, risk mitigation, and expansion.

- Establish Operational Excellence: Define, monitor, and improve key success metrics, including adoption, time-to-value, customer health, Gross Renewal Rate, and Net Dollar Retention.

- Drive Cross-Functional Alignment: Partner closely with Sales, Product, Engineering, Marketing, and Professional Services to ensure a seamless customer experience and accelerate customer outcomes.

- Champion the Voice of the Customer: Bring customer insights, challenges, and opportunities into the organization.

## We’re Looking For Someone Who:

- Has experience leading and developing Customer Success, Strategic Account Management, Consulting, or similarly customer-facing teams in a fast-paced SaaS, AI, or technology environment.

- Brings a strong track record of driving retention, expansion, adoption, and measurable customer outcomes across enterprise accounts.

- Has experience leading teams that manage a high-volume portfolio of complex enterprise customers.

- Understands how to coach a team to connect technical capabilities and product usage to real business results.

- Is comfortable operating in a technical, AI-driven environment.

- Thinks strategically and systematically.

- Has exceptional executive communication skills.

- Is highly data-driven.

- Thrives in a high-growth environment.

- Is willing to travel approximately 25% and work across time zones.

## Perks & Benefits:

- Comprehensive medical, dental, and vision coverage

- Flexible PTO

- Paid parental leave

- Retirement savings plan

- Remote work setup budget

- Monthly wellness and communication stipend

- In-office meal program and commuter benefits provided for onsite employees

## Compensation at Cresta:

- Base Salary Range: $200,000–$245,000 + Bonus + Equity

## Skills

### Required
- Customer Success
- Strategic Account Management
- AI
- SaaS
- Leadership
- Communication
- Data Analysis

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cresta/jobs/5412192008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)