# Pharmacy Support Call Center Representative

**Company**: IQVIA
**Work arrangement**: remote
**Job type**: contract
**Salary**: $18.00 per hour
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Phoenix-AZ/Pharmacy-Tech-Support---Call-Center-Rep--Remote-Work-from-Home-_R1562955?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d35c6402-776

## Description

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative to join their team. The successful candidate will provide payment assistance solutions such as co-pay cards or vouchers to patients, pharmacies, and medical professionals.

**Job Responsibilities:**

- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center

- Quickly assess the user's issue and provide first-level support for problem resolution

- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area

- Recognize operational challenges and suggest recommendations to management, as necessary

- Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision

**Minimum Education & Experience:**

- High School Diploma or equivalent

- Pharmacy Technician experience required

- HIPAA certified

- Call center experience required (3+ years preferred)

- Experience in medical claim processing is a plus

- Bi-lingual (English/Spanish) is a plus

**Pay Information:**

- The pay range for this role is $18.00 per hour.

## Skills

### Required
- Pharmacy Technician
- HIPAA certified
- Call center experience

### Nice to have
- medical claim processing
- Bi-lingual (English/Spanish)

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Phoenix-AZ/Pharmacy-Tech-Support---Call-Center-Rep--Remote-Work-from-Home-_R1562955?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)