# Compliance Operations Specialist

**Company**: Twilio
**Location**: Remote - Colombia
**Work arrangement**: remote
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/8312421?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d3585bcc-f91

## Description

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

As a Compliance Operations Specialist, you'll be responsible for reviewing alerts and account activity for Messaging and Voice traffic to assess whether it complies with Twilio's Voice Policy, Messaging Policy, Acceptable Use Policy, and relevant regulatory requirements across global carrier networks.

In this role, you'll:

- Investigate potential violations: Review account activity, messaging behavior, and data to identify signs of abuse or misuse.

- Stop bad actors before they cause harm: Use internal tools and available data to find and shut down non-compliant activity that could negatively impact Twilio's customers or consumers who receive unwanted calls or texts.

- Communicate directly with customers: Notify customers of policy violations, provide them with clear guidance on how to fix issues, and sometimes inform them that their access to Twilio is being restricted or terminated.

- Analyze trends and prevent future abuse: Recognize recurring themes, identify root causes, and help recommend long-term solutions to keep bad actors off the platform.

- Work with data: Regularly examine call and messaging records to trace activity, identify patterns, and support enforcement decisions with evidence.

- Support global impact: The work you do directly affects businesses, mobile carriers, and end users around the world.

- Prioritize clarity and accuracy: Explain policy violations and technical details in a way that customers understand and can act on.

Qualifications:

- Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required

- Experience working in a fast-paced, ambiguous environment, with a strong bias for action

- Empathetic and love working with customers and carriers to solve their problems and questions, backed with data

- Detail-oriented with good organizational skills and comfortable with ambiguity

- Above-average written and verbal communication skills

- Ability to make sound decisions in a fast-paced environment

- Good time management and organizational skills

- Comfortable working under pressure

- Excellent written communication skills in English

Desired:

- Basic knowledge of using spreadsheets including formulas

- 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications

- 1-2 years experience working in a queue-based environment triaging and resolving tickets

## Skills

### Required
- English
- data analysis
- communication
- problem-solving
- time management

### Nice to have
- spreadsheet skills
- fraud detection
- compliance experience
- queue-based environment experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8312421?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)