# Sr. Supervisor, Facilities Operations, U.S. West (R6106) **Company**: Shield AI **Location**: San Diego, California **Work arrangement**: onsite **Experience**: senior **Job type**: Full Time Employee **Salary**: USD 94,000-170,000 per-year-salary **Category**: Operations **Industry**: Technology **Apply**: https://jobs.lever.co/shieldai/8ab0457c-7cd0-4000-a6f1-6f962e9cf736?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_d3081be1-e03 ## Description Shield AI is seeking a Senior Supervisor, Facilities to lead safe, reliable, and consistent Facilities Operations across an assigned region. This role directly supervises Facilities Coordinators, manages regional service delivery, leads qualifying non-capital facilities projects, and serves as the primary Facilities partner to site and business leadership. **Lead and Develop the Regional Facilities Team** - Directly supervise, coach, and develop Facilities Coordinators assigned to the region. - Set priorities, clarify ownership, delegate work, and establish consistent expectations for service, responsiveness, documentation, and follow-through. - Conduct regular team meetings, one-on-ones, performance feedback, development planning, and workload reviews in partnership with People Experience. - Build cross-site coverage plans, balance workload, and maintain continuity during absences, business events, incidents, and periods of rapid growth. - Create a culture of ownership, proactive communication, customer service, safety, and continuous improvement. - Identify skill, capacity, and succession needs and elevate them through the applicable Facilities Operations leader. **Operate the Regional Portfolio** - Lead day-to-day Facilities Operations across offices, engineering spaces, manufacturing environments, laboratories, hangars, warehouses, and secure or classified areas, as applicable. - Maintain safe, professional, operationally ready workplaces that support employee productivity and business continuity. - Coordinate preventive and corrective maintenance, work orders, building services, utilities, landlord obligations, and service-provider response. - Serve as the regional Facilities escalation point for outages, service failures, workplace issues, and operational risks. - Implement global and regional standards, standard operating procedures, service levels, and documentation practices across assigned locations. - Coordinate with landlords, property managers, technicians, vendors, and internal partners to resolve recurring issues and reduce operational disruption. - Support occupancy changes, employee moves, visitor readiness, meetings, events, and other workplace-service needs within the approved service model. **Lead Non-Capital Facilities Projects and Support Major Project Turnover** - Plan and deliver regional facilities projects that fall below Capital Delivery thresholds or do not require dedicated capital-project ownership. - Lead qualifying work such as minor improvements, space reconfigurations, restacks, furniture deployments, moves/adds/changes, signage, small repairs, workplace refreshes, service rollouts, landlord-coordinated work, and lifecycle replacements within delegated authority. - Define scope, coordinate stakeholders and vendors, manage schedule and cost, maintain documentation, communicate impacts, and close out assigned operational projects. - For major capital projects, provide site requirements, maintainability input, local coordination, shutdown planning, employee communications, readiness support, and operational acceptance. - Participate in commissioning and formal turnover to verify required training, warranties, asset records, spare parts, documentation, and operating procedures are complete. - Escalate work that exceeds approved cost, risk, technical-complexity, or governance thresholds to Capital Delivery and Facilities Operations leadership. **Manage Vendors, Service Partners, and Regional Financial Execution** - Direct and coordinate regional vendors, contractors, landlord teams, technicians, and outsourced service providers. - Monitor service quality, responsiveness, safety, scope compliance, cost, and performance against approved contracts and service expectations. - Review invoices, track purchase orders and commitments, support monthly forecasts, and maintain accurate budget and project documentation. - Identify cost risks, service gaps, and opportunities to improve value without compromising safety, reliability, compliance, or employee experience. - Support sourcing, onboarding, renewals, and performance reviews in partnership with Procurement and the applicable Facilities Operations leader. **Implement EH&S, Security, and Compliance Requirements** - Partner with Global EH&S to implement workplace-safety, environmental, industrial-hygiene, contractor-safety, emergency-preparedness, and corrective-action requirements. - Partner with Security to implement physical-security, access-control, visitor, incident-response, and secure-facility operating requirements within the approved scope. - Confirm contractors and vendors meet site access, safety, security, insurance, and work-control requirements before and during execution. - Support inspections, audits, emergency exercises, incident reviews, and timely closure of assigned corrective actions. - Escalate material safety, security, environmental, regulatory, service, and business-continuity risks promptly and clearly. - Coordinate with IT, People, Capital Delivery, Global Real Estate, Finance, Procurement, and business leadership as regional needs require. **Deliver a Consistent Employee and Customer Experience** - Serve as the principal regional Facilities contact for site leaders, employees, and business partners. - Communicate planned outages, construction impacts, relocations, service changes, and restoration activities clearly and proactively. - Resolve recurring service issues, gather feedback, and balance customer needs with standards, risk, budget, and portfolio priorities. - Build trusted relationships with local leadership while maintaining consistent enterprise practices across sites. **Use Data, Governance, and Continuous Improvement to Raise Performance** - Maintain accurate regional reporting for work orders, maintenance, vendors, budget, projects, incidents, risks, actions, and customer experience. - Participate in recurring Facilities Operations reviews and other governance forums, presenting issues, trends, decisions, and corrective actions. - Maintain regional risk, issue, and action registers and drive assigned items to timely closure. - Use operating data and root-cause analysis to improve reliability, workflows, standards, documentation, and service quality. - Share lessons learned and effective practices across regions and maintain accurate information in approved Facilities systems. ## Skills ### Required - facility operations - commercial building services - HVAC - electrical - plumbing - fire and life safety - access control - project management - vendor management - budgeting ### Nice to have - computerized maintenance management system - integrated workplace management system - building management system - OSHA requirements - contractor-safety practices - emergency response - corrective-action management - CFM - FMP - SFP - OSHA 30 - LEED --- Source: [Apply at jobs.lever.co](https://jobs.lever.co/shieldai/8ab0457c-7cd0-4000-a6f1-6f962e9cf736?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)