# Customer and Trading Manager - Nightshift **Company**: Sainsbury's Supermarkets Ltd **Location**: Plymouth, Devon **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Salary**: £31,700 **Category**: Retail **Industry**: Retail **Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400093866?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_d3016c4e-71a ## Description We are seeking a Customer and Trading Manager to lead our nightshift team at our Plymouth store. As a Customer and Trading Manager, you will be responsible for delivering all replenishment activities across the store, prioritising deliveries, organising the warehouse, and replenishing shelves. You will also be responsible for managing a team, making sure that standards are brilliant, and providing excellent customer service. The role involves leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves. Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store. Making sure that standards are brilliant come morning so we’re ready to serve our customers. People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary. The salary will be dependent upon your experience as well as the store size, complexity, and location. **What makes a great nightshift manager:** - Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team. - Previous line management responsibilities in a fast-paced, operational environment. - Resilience to deal with both the mental and physical demands of working nights. - Provides brilliant customer service and coaches a team to do the same. - Has previous experience delivering and monitoring KPI's or other performance indicators. - Can manage disciplinaries, performance issues or other similar employee relations issues. - Leads operations and is comfortable doing this alone in the absence of more senior management. - Puts inclusivity at the heart of everything they do. **Essential Criteria:** - A track record of delivering brilliant customer service and coaching colleagues to do the same. - Experience of leading a team in a fast-paced, customer-facing environment , you’ve motivated others, driven performance, and kept operations running smoothly. - Operational leadership skills , you’ve taken responsibility for store operations in the absence of more senior managers. - Demonstrated success in meeting or exceeding KPIs , whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact. - Has managed employee relations issues, including performance and absence management. **Benefits:** - Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday. - An annual bonus scheme based on our, and your, performance. - Free food and hot drinks provided for Colleagues in all our stores. - Generous holiday entitlement, maternity and paternity leave. - Pension – we’ll match 4-7.5% of your pension contributions. - Sainsbury’s share scheme – build up an investment at discounted rates. - Wellbeing support – access to emotional support, counselling, legal and financial advice. - Colleague networks – link with like-minded people to help fulfil your potential. - Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI. - Special offers on gym memberships, restaurants, holidays, retail vouchers and more. ## Skills ### Required - customer service - team management - operational leadership - performance management - employee relations ### Nice to have - nightshift working - KPI delivery - inclusivity --- Source: [Apply at hdhe.fa.em3.oraclecloud.com](https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400093866?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)