# Internal Process Optimization Specialist **Company**: bunq **Location**: Amsterdam **Work arrangement**: hybrid **Job type**: full-time **Category**: Operations **Industry**: Finance **Apply**: https://careers.bunq.com/o/internal-process-optimization-specialist **Canonical**: https://yubhub.co/jobs/job_d2f49803-9df ## Description At bunq, we're not just building a banking app; we're reshaping how people around the world experience financial freedom. As our Internal Process Optimization Specialist, you will be a champion of our internal operational excellence. Your mission is to analyze, (re)design, and automate the processes that empower our teams to work more efficiently and contribute effectively to our North Star. We are hiring two specialists for this team, each with a unique focus but a shared mission. As an Internal Process Optimization Specialist, you will be responsible for a broad range of internal, employee-facing processes to identify bottlenecks, eliminate inefficiencies, and build scalable solutions. Key responsibilities include: - Proactively dive deep into our internal processes, gathering decentralized data and engaging directly with teams to identify bottlenecks, pain points, and opportunities for improvement - Design, build, and maintain robust, end-to-end automated workflows using low-code platforms (like n8n) and custom scripts to eliminate manual tasks and streamline operations - Expertly guide colleagues through internal tool and process changes (such as deprecations or new roll-outs), using clear communication and documentation to manage the transition effectively - Translate raw operational data into clear, actionable insights for stakeholders to drive decision-making We're hiring two distinct profiles for this team: - The Systems Designer: A strategic thinker who excels at analyzing and designing logical and effective processes that reach the entire organization, orchestrating and implementing long-term, and highly-automated solutions, and guiding the organization through major changes. - The All-Round Fixer: A dynamic and hands-on problem-solver who thrives on tackling a diverse range of challenges, iterating on workflows and processes, and delivering high-impact, and highly-automated solutions across varied contexts. ## Requirements No matter your profile, you are a proactive problem-solver . You don't just execute tasks, you are always looking for opportunities to improve processes. - You have a solid understanding of software concepts with hands-on experience using APIs. - You don't need to be a senior developer, but you can comfortably read code and understand how systems interact. - Proven experience with low-code/no-code automation tools (e.g., n8n, Zapier, Make). - Direct, hands-on experience with n8n is a major plus, and familiarity with BPMN is a bonus. - You are a clear and concise communicator with strong stakeholder management skills, capable of building relationships and getting buy-in from teams across the organization. - Fluency in English is essential. ## Your space to perform We give you the space and the tools you need to succeed - Great, international colleagues who share your mindset - Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly - Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration - We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office. - We support growth with bunq Academy and €1500 annual learning budget - A massive discount with Urban Sports Club for your wellbeing (in the Netherlands) - A Multisport gym card for your health and wellbeing (in Turkey and Bulgaria) - Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices) - A MacBook so you can Get Shit Done with us - Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options - An optional pension plan with monthly contribution from bunq (in Netherlands) - Private health insurance, just in case (in Turkey and Bulgaria) - Monthly contribution to your phone and internet bills - Friday drinks and other celebrations - bunq style ## Skills ### Required - low-code/no-code automation tools - APIs - n8n - Zapier - Make - BPMN