# Team Leader

**Company**: TaskUs
**Location**: Mohali, India
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Mohali-India/Team-Leader_R_2209_12612-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d2e19a52-c20

## Description

We are seeking a Team Leader to join our team at TaskUs in Mohali, India.

As a Team Leader, you will manage the day-to-day planning and operations of your team, ensuring they deliver on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs).

Your responsibilities will include:

- Managing and coaching teammates to provide superior customer experience

- Conducting team huddles and coaching sessions to help teammates improve and grow

- Creating reports of team performance and documenting feedback from clients

- Effectively managing issues that may arise, including HR-related ones

- Acting as a liaison between management and your team

To be successful in this role, you will need:

- At least 1 year of relevant Team Leader experience managing at least 10 teammates in a customer support role within an outsourcing or similar company

- Excellent verbal and written communication skills

- Above-average technical know-how

- Previous experience working on phone, email, and live chat customer support roles is a plus

- Familiarity with E-Commerce, ZenDesk, or other CRM tools is desirable

- Flexibility to work different shifts

If you are a motivated leader with excellent communication skills and a passion for delivering exceptional customer experience, we encourage you to apply.

## Skills

### Required
- Leadership
- Communication
- Customer Service
- Coaching
- Reporting

### Nice to have
- E-Commerce
- ZenDesk
- CRM tools

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Mohali-India/Team-Leader_R_2209_12612-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)