# Senior Salesforce Product Owner

**Company**: Bupa
**Location**: Salford Quays
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: £67,200 - £77,000
**Category**: Product Management
**Industry**: Healthcare

**Apply**: https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Salford-Quays/Senior-Salesforce-Product-Owner---Sec_R1230736-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-salesforce-product-owner-d2d56f9e-835/

## Description

We are seeking a Senior Salesforce Product Owner to lead, develop, and coach a team of Salesforce System Administrators and Salesforce System Consultants. The successful candidate will drive a strong performance culture, focusing on ethical behaviour, clear accountability, good conduct, and treating customers fairly to contribute to the delivery of UK Insurance and UK Health Services annual P&L targets.

**Key Responsibilities:**

- Define and lead the in-life development, implementation, maintenance, and administration of the Salesforce Sales Cloud CRM system within UKI's B2B and Health Services directorate

- Lead the department in the formulation of CRM Salesforce strategies and programmes/campaigns and ensure that they stay aligned with the business' overall objective

- Work with the Distribution teams to ensure each Sales tool is deployed in the most effective way to ensure a good balance between must-have regional requirements vs "central" systematisation/formalisation

- Lead the development of a business readiness plan including training, deployment, adoption, and usage of the CRM once rolled out

- Develop/champion a CRM culture across the organisation and manage the change accordingly via all regions through change management programmes

- Develop, manage, and review the annual Salesforce CRM and other sales tools budgets. Ensure forecasts are made and that all technology programmes fall within the allocated budget and timelines

- Actively drive automation/improvements to liberate resources to improve efficiency and enable reinvestment in further capability

**Key Skills:**

- Hands-on experience working with Salesforce CRM is essential, with the following specific Salesforce product knowledge considered a distinct advantage:

- Sales Cloud CRM

- Administrator – designed for those who have experience with Salesforce and continuously look for ways to help companies get additional features and capabilities

- Platform App Builder – for those skilled in designing, building, and implementing custom applications

- Experience of working within structured Project delivery frameworks, notably the Agile methodology and IT Change Management concepts

- Clear understanding of the UK Healthcare & Private Medical Insurance sector

- Strong track record of successfully influencing a wide range of stakeholders at all levels

- Excellent analytical skills – be able to identify, create, and interpret fit for purpose data with a high level of accuracy

- Experience of leading and working successfully in a large complex, matrix organisation

**Benefits:**

- 25 days holiday, increasing through length of service, with option to buy or sell

- Bupa medical insurance as a benefit in kind

- An enhanced pension plan and life insurance

- Onsite gyms or local discounts where no onsite gym available

- Various other benefits and online discounts

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## Skills

### Required
- Salesforce CRM
- Sales Cloud CRM
- Administrator
- Platform App Builder
- Agile methodology
- IT Change Management

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Source: [Apply at bupa.wd3.myworkdayjobs.com](https://bupa.wd3.myworkdayjobs.com/en-US/EXT_CAREER/job/Salford-Quays/Senior-Salesforce-Product-Owner---Sec_R1230736-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)