# Client Services Support Specialist

**Company**: GDIT
**Location**: Offutt AFB, NE
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: $28.05 - $37.95
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-NE-Offutt-AFB/SCITLS-Client-Services-Support-Specialist_RQ231767-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/client-services-support-specialist-d2cffb50-649/

## Description

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Client Services Support Specialist for a career where your growth is just as important as the mission you support.

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS is a key component that ensures mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

As a Client Services Support Specialist, you will help ensure today is safe and tomorrow is smarter. You will serve as the first point of contact for IT problem resolutions and will assist SCITLS customers by researching technical issues, exploring answers, and providing information and alternative solutions. You will diagnose and resolve application issues, provide appropriate solutions and timely resolution of incidents, or escalation on behalf of the customer if necessary to ensure satisfaction.

Responsibilities:

- Assisting and supporting end-users with technical issues and questions via multiple support channels including phone, email, and ITSM

- Applying troubleshooting, issue isolation, and diagnostic techniques beyond Tier 1 scope to identify technical problems, investigate causes, and recommend solutions – or, as necessary, escalate tickets in accordance with existing SOPs, work instructions, and knowledge articles

- Thoroughly documenting requests and incidents according to business processes and standard operating procedures

- Documenting detailed, specific work notes regarding the interaction with the customer

- Providing case status updates to management and end-users according to service level guidelines

- Maintaining a high level of courteous customer service at all times

- Communicating with customers at all levels of technical and non-technical skills set

Requirements:

- Associate of Arts/Associate of Science Degree or equivalent experience in lieu of degree; AND

- 1 or more years of related experience

- Must currently possess an active CompTia Security+ or higher certification

- Intermediate proficiency utilizing technical tools with a strong, demonstrable understanding of hardware, software, networks, and common IT applications

- Demonstrated experience with ITSM tools and ticketing systems (e.g. ServiceNow, Remedy) to manage user support requests

- Demonstrated experience using Active Directory/Active Roles

- Ability to obtain an ITIL 5 Foundation certification within the first 9 months of employment

- Ability and willingness to work and adhere to any full-time shift

Benefits:

- Comprehensive benefits and wellness packages

- 401K with company match

- Competitive pay and paid time off

- Full-flex work week to own your priorities at work and at home

- Award-winning culture of innovation and a military-friendly workplace

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Technical Helpdesk
- Troubleshooting
- ITSM tools
- ServiceNow
- Remedy
- Active Directory
- CompTia Security+

### Nice to have
- ITIL 4 or 5 Foundation certification

---

Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-NE-Offutt-AFB/SCITLS-Client-Services-Support-Specialist_RQ231767-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)