# Customer Experience Advisor

**Company**: Polestar
**Location**: Mahwah, United States
**Work arrangement**: On-site
**Experience**: entry
**Job type**: contract
**Category**: Sales
**Industry**: Automotive

**Apply**: https://polestar.teamtailor.com/jobs/7189608-customer-experience-advisor
**Canonical**: https://yubhub.co/jobs/job_d2c707b1-67a

## Description

At Polestar, we're looking for a creative and experienced professional to be the primary point of contact with our customers and be the ambassador of our premium brand experience.

As a Customer Experience Advisor, you will be responsible for providing our customers with support through various channels, including phone, email, and chat. You will work cross-functionally with peers and upper management to solve complex escalations and enhance the customer journey.

Key responsibilities include:

- Providing best-in-class experiences for our consumers

- Managing inbound communications for product, service, leads, and support requests

- Resolving and handling incoming customer advocacy cases through to resolution

- Delivering a white glove customer experience through all available methods of communication

We're looking for someone with an associate degree or higher, previous experience in a call center environment, automotive, luxury retail, or sales, and fluency in English. Bilingual is a plus.

If you have a passion for customer experience and being the ambassador of a brand, tech savvy with knowledge of call center and telephony systems, and excellent verbal and written communication skills, we'd love to hear from you.

## Skills

### Required
- call center experience
- customer service
- communication skills
- problem-solving skills
- tech savviness

### Nice to have
- sales experience
- luxury retail experience
- bilingualism