# TRICARE Beneficiary Services Representative (BSR)

**Company**: Leidos
**Location**: Atsugi, Japan
**Work arrangement**: onsite
**Job type**: full-time
**Salary**: $31,850.00 - $57,575.00
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Atsugi-Japan/TRICARE-Beneficiary-Services-Representative---Atsugi--Japan_R-00190986?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d2bac969-a82

## Description

Make a difference by joining the Leidos TRICARE team in Atsugi, Japan as a TRICARE Beneficiary Services Representative (BSR). The BSR provides key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).

**Responsibilities:**

- Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.

- Process Primary Care Manager (PCM) changes according to Military Treatment Facility (MTF) guidelines.

- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.

- Provide basic claims status updates and support.

- Conduct informational briefings for various events.

- Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.

- Assess and escalate issues as needed for proper resolution.

- Maintain compliance with HIPAA regulations and confidentiality.

- Collaborate with team members and support remote work.

**Basic Qualifications:**

- High school diploma or GED.

- U.S. citizenship.

- Eligible to obtain and maintain ADP IT III clearance.

- 3+ years of customer service experience.

**Essential Skills:**

- Fluent in English with strong written and oral communication.

- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

- Effective presentation skills.

- Ability to communicate tactfully with others.

- Self-starter with strong organizational and time management skills.

- High attention to detail.

**Preferred Qualifications:**

- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.

- Background in U.S. military healthcare delivery system, civilian managed care, medical or clinical environment, or MHS Genesis.

- SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD.

**Salary:** The annual salary for this position is $32,000.

## Skills

### Required
- Microsoft Office
- English
- customer service
- communication
- organizational skills
- time management
- multitasking
- attention to detail

### Nice to have
- TRICARE Overseas Program
- Defense Enrollment Eligibility Reporting System (DEERS)
- Defense Online Enrollment System (DOES)
- MHS Genesis
- U.S. military healthcare delivery system
- civilian managed care
- medical or clinical environment

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Atsugi-Japan/TRICARE-Beneficiary-Services-Representative---Atsugi--Japan_R-00190986?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)