# Fraud & Disputes Specialist

**Company**: Lendable
**Location**: London
**Work arrangement**: hybrid
**Job type**: Full time
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/lendable/d5ae94a7-6d06-4ebb-a9ea-aa5c0edd8a49?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d2a6c97f-cb6

## Description

As a Fraud & Disputes Specialist, you'll protect Lendable's credit card customers and business from financial crime.

Key Responsibilities:

- Investigate and resolve complex third-party credit card fraud, consumer card disputes, and chargebacks.

- Communicate with customers throughout the process, managing challenging scenarios with professionalism and sound judgment.

- Execute structured processes using digital systems, identifying trends and suggesting improvements to controls, workflows, and automation opportunities.

- Stay ahead of emerging fraud typologies, regulatory changes, and new operational tools.

Your Experience & Skills:

- Prior experience working with credit or debit card fraud, disputes, or chargebacks.

- Good working knowledge of scheme rules (especially Mastercard) and relevant regulatory standards in the UK and/or USA.

- Ability to confidently navigate and resolve complex customer scenarios with empathy and professionalism.

- Strong organisational and prioritisation skills, thriving in a fast-paced and change-driven environment.

- Digitally savvy and eager to embrace automation and new technologies.

Life at Lendable:

- Flexible working, with hybrid roles requiring three days in-office weekly.

- Opportunities for in-person connection through socials and off-sites.

- Support for physical and mental wellbeing, including private health cover.

- Retirement savings plans and employee referral programme.

## Skills

### Required
- credit card fraud
- disputes
- chargebacks
- customer communication
- organisational skills
- digital literacy

### Nice to have
- Mastercard scheme rules
- regulatory standards
- automation
- new technologies

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/lendable/d5ae94a7-6d06-4ebb-a9ea-aa5c0edd8a49?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)