# Senior Manager, Site Reliability Engineering

**Company**: NVIDIA
**Location**: Santa Clara
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: Competitive salary and benefits package
**Category**: Engineering
**Industry**: Technology

**Apply**: https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-CA-Santa-Clara/Senior-Manager--Site-Reliability-Engineering_JR2016119?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d29ca5a3-06d

## Description

We are seeking a Senior Manager of Site Reliability Engineering to lead and reshape how IT operations function at scale. This role goes beyond traditional service management to build AI-powered systems that enhance reliability, speed, and employee experience.

As a Senior Manager, you will manage the full lifecycle of Incident, Problem, and Change Management as a 24×7 operational function, ensuring high reliability and minimal business disruption. You will transform incident response by bringing to bear AI detection, correlation, and guided remediation, reducing time to detect, respond, and resolve.

Key responsibilities include:

- Managing the full lifecycle of Incident, Problem, and Change Management as a 24×7 operational function

- Transforming incident response by bringing to bear AI detection, correlation, and guided remediation

- Building and scaling intelligent incident workflows that integrate monitoring, telemetry, and service context to enable faster and more consistent response

- Evolving Problem Management into a data-driven field using AI and analytics to identify patterns, eliminate recurring issues, and drive systemic fixes

- Modernizing Change Management by introducing risk-aware, data-driven decisioning, improving change success rates, and reducing blast radius

- Driving the adoption of observability as a foundation, ensuring service-level visibility, signal quality, and actionable insights across the IT ecosystem

- Leading the development of automation and orchestration platforms that reduce manual effort across the outage lifecycle, including detection, triage, communication, and RCA or equivalent experience

The ideal candidate will have:

- 5+ years of experience leading and managing global IT operations or service management teams, with growing scope and complexity

- 12+ overall years of experience in Site Reliability Engineering, IT Service Management, with a focus on Incident Management, Problem Management, and Configuration Management

- Proven proficiency in Incident, Problem, and CM with a consistent record of delivering measurable gains in reliability and efficiency

- Demonstrated experience applying AI, automation, or advanced analytics to improve operational outcomes

- Solid understanding of observability, monitoring ecosystems, and modern reliability practices (SRE principles, SLOs, error budgets)

- Demonstrated ability to move organizations from process-heavy to technology-focused operating models

- Strong leadership capability with experience building and scaling engineering-focused teams (SRE, SWE, or equivalent)

- Ability to deliver executive-level communication and insights, translating operational signals into clear, actionable narratives for leadership

- Ability to build and lead a high-performing team of SREs and engineers, encouraging a culture of ownership, innovation, and continuous improvement

If you're passionate about automation first, prevention over reaction, and systems over process, and have a proven track record of delivering measurable gains in reliability and efficiency, we encourage you to apply.

## Skills

### Required
- Site Reliability Engineering
- IT Service Management
- Incident Management
- Problem Management
- Configuration Management
- AI
- Automation
- Advanced Analytics
- Observability
- Monitoring Ecosystems
- Modern Reliability Practices
- SRE Principles
- SLOs
- Error Budgets

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Source: [Apply at nvidia.wd5.myworkdayjobs.com](https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-CA-Santa-Clara/Senior-Manager--Site-Reliability-Engineering_JR2016119?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)