# Claims Handler - Third Party

**Company**: Zego
**Location**: Halifax
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://jobs.ashbyhq.com/zego/aba537a9-0868-493c-b4c4-e36bc997725b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d2938510-2e0

## Description

This is a junior Personal Injury and Credit Hire Claims role, designed for someone looking to start a career in complex claims. You will support the wider claims team and our customers through the claims journey. You will gather evidence, generate reports, keep our systems up to date, and always be there for our customer.

**Responsibilities**

- Learn how to manage your own claims caseload in accordance with the Zego claims philosophy, claims handling procedures, and service level agreements.

- Chase, receive, and log evidence and supporting documents from customers.

- Respond proactively to incoming telephone calls and correspondence to avoid leakage and delays.

- Monitor ongoing credit hire periods to drive down claim costs and raise payments promptly and accurately.

- Liaise and negotiate with third-party insurers and solicitors, as well as credit hire organisations, to progress and settle claims efficiently, with a pragmatic approach to claims handling.

- Support work on Personal Injury claims inside and outside of MOJ/OIC portals.

- Learn how to enter reserves accurately and promptly into the claims system in accordance with Zego's reserving philosophy.

- Learn how to conduct liability and quantum investigations, considering potential for fraud.

**Requirements**

- Claims handling experience in an insurance company or experience as a paralegal/legal assistant within a practice that deals with motor claims.

- Some working knowledge of the MOJ and OIC portals.

- Strong telephone negotiation skills.

- Ability to plan, organise, and prioritise own workload.

- Ability to learn, adapt to change, and embrace AI tools.

**Benefits**

- Market-competitive salary, benchmarked against your function and reviewed every year.

- Annual performance bonus, linked to company performance and your contribution.

- Share options, a real stake in the company and a share in the future you build.

- Private medical insurance.

- Pension, generous holiday, and £1,000 a year to spend on getting to the office or learning something new.

- Cutting-edge systems and tools, so you always have what you need to drive your impact.

## Skills

### Required
- claims handling
- telephone negotiation
- organisational skills
- adaptability
- AI tools

### Nice to have
- MOJ and OIC portals
- paralegal/legal assistant experience

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/zego/aba537a9-0868-493c-b4c4-e36bc997725b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)