# Customer Retention Officer (Kenya)

**Company**: FxPro
**Location**: Kenya
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/fxpro/jobs/5027180101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-retention-officer-kenya-d26e986f-d66/

## Description

Join FxPro, a leading international fintech company, as a Customer Retention Officer. You will be responsible for providing comprehensive client support through various channels, managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback.

Responsibilities:

- Deliver service and support to clients through Live Chat, email, and phone

- Identify problems and offer solutions to clients

- Communicate with clients via outgoing phone calls for various reasons

- Contact clients who have not completed their account verification or funding processes

- Maintain relationships with higher-value clients

- Collect feedback from clients on products, services, and payment methods

- Ensure client records are kept up to date and all communication is recorded

- Handle tickets in live chats in designated languages

- Perform other duties assigned by the Account Manager or management team

Requirements:

- Fluent in English and Swahili languages

- Proven experience in providing customer service and support

- Strong problem-solving and analytical skills

- Ability to manage multiple tasks and prioritize effectively

- Experience with customer support software and CRM systems

- Detail-oriented with strong organizational and record-keeping abilities

- Ability to build and maintain client relationships

- Experience in financial services or online trading

Benefits:

- Competitive compensation package

- 21 days off and 15 sick leaves annually

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- English
- Swahili
- customer service
- problem-solving
- analytical skills
- CRM systems

### Nice to have
- financial services
- online trading

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/fxpro/jobs/5027180101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)