# Customer Success Manager (CSM)

**Company**: Salesforce
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Switzerland---Zurich/Customer-Success-Manager--Switzerland_JR362285?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d254dd70-054

## Description

Salesforce is seeking a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s highest-profile customers.

The CSM will partner with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realise the maximum value out of their Salesforce investment.

Key responsibilities:

- Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.

- Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organisations.

- Help customers achieve their business goals and outcomes on the Salesforce platform.

- Communicate the value of Signature Success and ensure all collaborators understand this value.

- Act as an advocate for customers during the triage and resolution of high-severity cases.

- Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations.

- Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management.

Requirements:

- Experienced professional with 5+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership, Consulting, Solutions Development, Technical and/or Solutions Architecture.

- Exceptional communication and presentation skills.

- Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features.

- Ability to explain complex technical concepts in business-friendly terms.

- Knowledge of software development process and design methodologies.

- Experience leading efforts of cross-functional teams.

- Proficiency in German (preferably Swiss German) or French and English.

Preferred Requirements:

- +2 years in the Salesforce Ecosystem.

- Salesforce product certifications.

- Knowledge of Salesforce products and features.

- Salesforce Certified Agentforce Specialist.

- Degree or equivalent experience.

## Skills

### Required
- Technical Customer Success
- SaaS platform use
- project leadership
- Consulting
- Solutions Development
- Technical and/or Solutions Architecture
- German
- French
- English

### Nice to have
- Salesforce Ecosystem
- Salesforce product certifications
- Salesforce Certified Agentforce Specialist

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Switzerland---Zurich/Customer-Success-Manager--Switzerland_JR362285?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)