# Manager, Technical Services

**Company**: Hims & Hers
**Location**: New Albany, Ohio
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $145K - $170K
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://jobs.ashbyhq.com/hims-and-hers/202f80c1-b5e2-49af-9f18-e37f4ac9a608?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d2512d18-148

## Description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health.

We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery.

The Manager, Technical Services is the site-level technical owner responsible for executing process verification, cleaning validation, and technology transfer activities, driving process optimization, and resolving equipment and process issues at their assigned facility.

**Responsibilities:**

- Process Verification: Execute process verification activities for compounded preparations and manufacturing processes at the site, confirming that critical process parameters and in-process controls are consistently met.

- Cleaning Validation: Execute the site's cleaning validation program, including cleaning method verification, swab and rinse sampling, and acceptance limit checks for compounding, filling, and processing equipment.

- Tech Transfer: Support and execute technology transfer of new products, formulations, and processes into the site, including transfers from R&D or from other manufacturing sites.

- Process Optimization: Identify and lead site-level continuous improvement projects to increase process robustness, throughput, and consistency.

- Equipment Troubleshooting: Serve as the site's first-line technical resource for diagnosing and resolving equipment performance issues, breakdowns, or unexpected results on compounding, filling, sterilization, or API processing equipment.

- Process Investigations: Lead or support root-cause investigations for process-related deviations, yield losses, and quality issues at the site.

- Regulatory Inspection Support: Participate in FDA and state board of pharmacy inspections as the site's technical subject matter expert, providing front-room or back-room support as needed.

- Team Leadership: Lead, coach, and develop the site's Technical Services team, setting clear priorities and holding the team accountable for quality, timeliness, and safety of their work.

**Requirements:**

- Bachelor's degree in Engineering, Pharmacy, Chemistry, or a related technical/scientific field required.

- 5+ years of experience in pharmaceutical manufacturing or sterile/nonsterile compounding, with hands-on experience in process verification, cleaning validation, technology transfer, or equipment troubleshooting.

- Prior experience supervising or leading technical staff, including hiring, coaching, and performance management, in a regulated manufacturing or compounding environment.

- Working knowledge of USP <795>, <797>, and <800> (as applicable to site), FDA's Process Validation Guidance (2011), and cGMP requirements.

**Preferred Qualifications:**

- Experience with peptide, oligonucleotide, or other complex API manufacturing processes.

- Hands-on experience with autoclaves, isolators, filling lines, or API processing/purification equipment.

- Experience supporting new equipment commissioning, IOQ/PQ execution, or site launch activities.

- Prior experience supporting FDA or state board of pharmacy inspections.

**Benefits:**

- Competitive salary & equity compensation for full-time roles

- Unlimited PTO, company holidays, and quarterly mental health days

- Comprehensive health benefits including medical, dental & vision, and parental leave

- Employee Stock Purchase Program (ESPP)

- 401k benefits with employer matching contribution

- Offsite team retreats

## Skills

### Required
- process verification
- cleaning validation
- technology transfer
- equipment troubleshooting
- cGMP
- USP <795>
- USP <797>
- USP <800>

### Nice to have
- peptide API manufacturing
- autoclaves
- isolators
- filling lines
- API processing/purification equipment

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/hims-and-hers/202f80c1-b5e2-49af-9f18-e37f4ac9a608?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)