# Splunk Technical Account Manager

**Company**: Cisco
**Location**: Canberra, Australia
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Canberra-Australia/Customer-Experience-Customer-Success-Technical-Leader_2029798?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/splunk-technical-account-manager-d24291ed-4d0/

## Description

As a Splunk Technical Account Manager, you will fuel solutions to ensure every customer request makes the deepest impact possible for customers and share best practices with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding account teams and customers on how to best use the platform.

**Responsibilities:**

- Skilled and aligned to Splunk Security license products, such as Enterprise Security (ES), security applications like Splunk User Behavior Analytics (UBA), and/or SOAR (Security Orchestration, Automation, and Response)

- Highly skilled and aligned to Splunk’s Core licensed product, such as Enterprise and Cloud

- Strategically support the Customer Success Executive, Customer Success Specialist, Solution Engineer, Solution Architect motions

- Develop strong partnership with Sales/Customer Success roles to assist customers with Value Realization

- Deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones

- Health Review & Remediation

- Security Use Case Activation

- Strategic execution of adoption activities, including regular meeting cadence, documentation, and representation of improving valuable outcomes from work with customers

- Proactively engaging Customer Success Specialists to review and assess account’s health situation

- Proactively engaging Customer Success Executives on adoption/use case-related work opportunity

- Proactively engage CS/SE Management to ensure priority focus alignment and address risk accounts themes

- Provide customers with high-quality technical advice on Enterprise level architecture, implementation, configuration, and optimization work in complex environments for Splunk Enterprise Security, UBA/UEBA, and/or SOAR

**Minimum Qualifications**

- Positive Vetting (PV) Clearance

- Deep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development

- Data Management: Experience with integrating and normalising data from diverse sources

- Strong command of Search Processing Language (SPL)

- Strong Splunk architecture, data onboarding, and Splunk Core product feature experience

**Preferred Qualifications**

- Cybersecurity Domain: Solid foundation in security operations, forensics, threat hunting, insider threats, and compliance

- Cybersecurity Frameworks: Solid foundation in NIST CSF, CIS, HIPAA, PCI DSS

- Industry Standard Security Certifications: GIAC, CISSP, OSCP or equivalent

- Infrastructure: Understanding of enterprise architecture across on-premise and Cloud environments (AWS, Azure, GCP)

- Splunk Certifications/Accreditations: ES Implementation Accreditation and/or SOAR consultant I & II

- Statistical and analytical modeling skills are a plus

- Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools

- Hands-on experience with Splunk product implementation of focus and Splunk Cloud

- Experience with cloud migration projects

- Solid experience in technical consulting or big-data analytics

**Soft Skills**

- Trusted technical advisor with the ability to manage priorities

- Relationship Management - Establish technical credibility with a wide range of internal and customer contacts

- Conflict Resolution - Ability to engage in escalation management

- Influencing/Negotiating - Ability to influence peers, Splunk leadership, and customers

- Problem/Need Identification - Demonstrates a deep comprehension of the customers, account team, and/or customer’s business strategy

- Mentor/Team Player - Possesses ability to take on mentorship roles

- Communication: Excellent written and oral communication skills

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Splunk Enterprise Security
- Search Processing Language (SPL)
- Data Management
- Splunk architecture

### Nice to have
- Cybersecurity
- NIST CSF
- CIS
- HIPAA
- PCI DSS
- GIAC
- CISSP
- OSCP
- Python
- Java
- .NET

---

Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Canberra-Australia/Customer-Experience-Customer-Success-Technical-Leader_2029798?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)