# Client Service Team Member

**Company**: IQVIA
**Location**: İstanbul
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Istanbul-Turkey/Client-Services-Representative_R1389998-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d23abfb7-ece

## Description

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients.

We are looking for a Client Service team member in IQVIA Client Service for İstanbul office.

**Job Overview** Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.

**Role & Responsibilities**

- Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction.

- Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.

- Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.

- Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables.

- Maintains effective internal communications with sales and client service support to keep all apprised-on activities with the client.

- Monitors performance against existing service agreements and ensures client’s obligations are met.

- Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.

- May conduct product/services and process training for clients and other employees.

**Skills & Qualifications**

- Bachelor's Degree for the relevant sciences (Math, Pharmacy, Statistic, Engineer, BA)

- Knowledge of IQVIA products and the pharmaceutical industry as preferred.

- Meeting facilitation, presentation and training experience as preferred.

- Proficiency in PC applications, such as Microsoft Office & SQL, Access, Sales Force (preferred).

- Ability to communicate effectively with various levels in the organization (written and oral) and eager to work on service support & delivery.

- Demonstrated problem solving, analytical, project management and strong customer service skills.

- Demonstrated ability to develop and maintain relationships in a diverse business environment.

- Ability to travel to clients and IQVIA offices as appropriate.

## Skills

### Required
- Microsoft Office
- SQL
- Access
- Sales Force
- problem solving
- analytical
- project management
- customer service

### Nice to have
- Knowledge of IQVIA products
- pharmaceutical industry
- meeting facilitation
- presentation
- training experience

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Istanbul-Turkey/Client-Services-Representative_R1389998-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)