# Senior Service Leadership Role for Mission-Critical Application Services

**Company**: Leidos Australia
**Location**: Melbourne, Victoria, Australia, Victoria
**Experience**: senior
**Job type**: full-time
**Salary**: $172,000.00-$215,000.00
**Category**: Defence & Intelligence
**Industry**: Consulting

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Melbourne-Victoria-Australia/Service-Delivery-Manager---12-month-contract_R-00195910?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-service-leadership-role-for-mission-d225832b-f5b/

## Description

At Leidos Australia, you'll join a team where people work with integrity, inclusion, innovation, agility, collaboration, and commitment. This senior service leadership role is accountable for the sustainment of mission-critical application services for a Defence customer.

**Responsibilities:**

- Own the end-to-end health, reliability, and operational performance of complex production and non-production environments.

- Lead a multidisciplinary team of more than 50 technical professionals across service operations and the support desk.

- Shape the service strategy, governance framework, and continual improvement roadmap.

- Provide authoritative advice to program leaders and senior customer stakeholders.

**Requirements:**

- Extensive experience leading service delivery or IT service management within complex, high-availability or mission-critical environments.

- Advanced knowledge of IT service management practices.

- Demonstrated experience shaping service strategy, governance, operating standards, and improvement roadmaps.

- Capability in resolving complex, cross-domain service issues.

- Broad technical knowledge across enterprise infrastructure, applications, integrations, monitoring, and operational support models.

**Benefits:**

- Flex Your Way – Tailor work to your life with options including Life Days, part-time arrangements, job sharing, and compressed hours.

- Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces.

- Learn Without Limits – Access over 120,000 on-demand courses.

- Work That Makes an Impact – Contribute to nationally significant projects.

- Build Your Future – Invest in your development every step of the way.

**Location:** Melbourne, Victoria, Australia | Sydney, New South Wales, Australia | Canberra, Australian Capital Territory, Australia

**Salary:** $172,000.00-$215,000.00

**Security Clearance:** Australian Citizen and active NV-2 security clearance required.

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## Skills

### Required
- IT service management
- service delivery
- technical leadership
- problem-solving
- communication

### Nice to have
- Agile
- DevSecOps
- product-oriented delivery practices
- observability
- automation
- contemporary reliability practices

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Melbourne-Victoria-Australia/Service-Delivery-Manager---12-month-contract_R-00195910?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)