# Front Desk Ambassador (Agent)

**Company**: AccorHotel
**Location**: Tokyo, Tokyo
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000160858959-front-desk-ambassador-agent-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/front-desk-ambassador-agent-d1f08837-b7f/

## Description

We are seeking a Front Desk Ambassador (Agent) at Fairmont Tokyo, which is set to open on July 1, 2025. The hotel features 217 rooms and suites with stunning views, a spa, infinity pool, and multiple dining options.

As the primary contact for guests, you will provide professional and personalized service throughout their stay. Your responsibilities include:

- Welcoming guests warmly and professionally upon arrival

- Performing efficient check-in and check-out procedures

- Managing room assignments, registrations, and payment transactions accurately

- Responding promptly to guest inquiries, requests, and concerns

- Providing information about hotel facilities, services, local attractions, and transportation options

- Coordinating with various departments to ensure seamless guest experiences

- Handling guest complaints and service recovery situations professionally

- Maintaining up-to-date knowledge of hotel promotions, packages, and loyalty programs

- Supporting upselling initiatives by promoting room upgrades and hotel services

- Ensuring compliance with hotel policies, procedures, and brand standards

- Maintaining accurate guest records and confidential information

- Processing daily cashiering transactions and balancing cash floats as required

- Contributing to a positive and collaborative work environment within the Front Office team

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## Skills

### Required
- Microsoft Office applications
- hotel property management systems (such as Opera Cloud)
- English

### Nice to have
- Previous experience in Front Office, Guest Services, Hospitality, or Customer Service
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to remain composed and professional in a fast-paced environment
- Strong organizational skills and attention to detail
- Ability to work flexible schedules
- Additional language skills

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000160858959-front-desk-ambassador-agent-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)