# IT Infrastructure Specialist (Network & Security)

**Company**: Keywords
**Location**: Cinisello Balsamo, Metropolitan City of Milan, Italy
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://apply.workable.com/j/8920584A77
**Canonical**: https://yubhub.co/jobs/job_d1eefb69-bf5

## Description

We are seeking an experienced IT Infrastructure Specialist (Network & Security) to support the technology initiatives of the IT Infrastructure team at Keywords.

The successful candidate will be responsible for follow-the-sun delivery and support of Network services, prompt reaction on all network infrastructure incidents as 2nd line support and cooperation with other infrastructure teams for resolution.

Responsibilities:

- Ensure that all escalated incidents are handled by the team within SLA's.
- Participate in Problem management processes.
- Ensure that our Network Operations are reliable, secure, resilient and scalable to support our growing business.
- On-time delivery of assigned network infrastructure projects.
- Identify opportunities for process improvement and efficiency enhancements.
- Create and maintain technical documentation on all system designs and configurations, troubleshooting procedures.
- Oversee network security measures and identifies potential risks to ensure sufficient mechanisms are in place to protect systems and data.
- Design, deploy, and support LANs, WANs, network appliances, load balancers, routers, switches, and other hardware.

Requirements:

- Bachelor’s degree in a relevant technical field or equivalent experience.
- Strong understanding of IT Infrastructure technologies, standards, and trends.
- Strong technical background with 3+ years’ experience in a Network Administration role delivering network infrastructure systems, security and support.
- Strong technical knowledge of network equipment – switches, routers (Cisco, Dell, HP,) & firewalls.
- Strong technical knowledge of organizing WiFi setups.
- Strong understanding of IPsec VPN setup, site-to-site tunnels, and troubleshooting.
- Understanding of all aspects of design and implementation of corporate networking and systems infrastructure, including MPLS, VPN, network connectivity, Internet access.
- Proficiency with switching and routing protocols such as BGP, OSPF, route maps, Access Control Lists, route redistribution, path selection, and traffic engineering.
- Experience with LAN/WAN/SD-WAN design and architecture.
- Strong understanding of infrastructure change management.
- Strong analytical and problem-solving skills with the ability to identify and resolve complex IT infrastructure issues.
- Work with vendors and service providers to resolve escalated issues - Maintain network documentation, diagrams, and standard operating procedures

Desirable:

- Hands-on experience with firewall configuration, policy management, and troubleshooting.
- Experience with RAS VPN configuration, deployment, and troubleshooting across user devices.
- Experience integrating GlobalProtect with authentication mechanisms such as LDAP, SAML, and MFA.

Benefits:

- Bonus
- Employee Assistance Program
- Meal Voucher
- Welfare

## Skills

### Required
- IT Infrastructure technologies
- network equipment
- firewalls
- WiFi setups
- IPsec VPN setup
- MPLS
- VPN
- network connectivity
- Internet access
- switching and routing protocols
- LAN/WAN/SD-WAN design and architecture
- infrastructure change management
- analytical and problem-solving skills

### Nice to have
- firewall configuration
- policy management
- RAS VPN configuration
- deployment and troubleshooting across user devices
- integrating GlobalProtect with authentication mechanisms