# Product Manager

**Company**: Leidos
**Location**: Baltimore, MD
**Experience**: senior
**Job type**: full-time
**Salary**: $92,300.00 - $166,850.00
**Category**: Product Management
**Industry**: Consulting

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Baltimore-MD/Product-Manager_R-00193043?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d1dc4b7e-094

## Description

We are seeking a Product Manager to work in our Baltimore, Maryland office on a project for the Center for Medicare and Medicaid Services (CMS). The successful candidate will help define the product strategy and roadmap for the modernization of CMS's legacy Contact Center CRM platform into a modern, AI-enabled, cloud-native solution.

**Primary Responsibilities:**

The Product Manager will own the product vision, roadmap, and backlog for the CRM modernization effort, translating CMS's business objectives into actionable, prioritized work for Agile delivery teams.

Key responsibilities include:

- Defining, articulating, and evolving the product vision and roadmap supporting CMS's AI-driven contact center operations strategy

- Prioritizing and managing the product backlog, ensuring user stories include clear, testable acceptance criteria aligned to CMS's objectives

- Partnering with CMS product owners, CCOG SMEs, CSRs, and supervisors to deeply understand business needs and translate them into product requirements

- Leading discovery sessions, design reviews, and Human-Centered Design (HCD) workshops

- Developing prototypes, mock-ups, and journey maps for stakeholder validation prior to development

- Guiding prioritization of the iterative AI Feature Roadmap and defining measurable success criteria for each

- Collaborating with the Release Train Engineer, Solution Architect, and scrum teams during PI planning, sprint planning, and sprint reviews

- Supporting definition of Go/No-Go Gate criteria and demonstrating functional parity/completeness against CMS-approved business functions at each phase gate

- Ensuring full mapping of current NGD business functions and workflows to the modernized CRM

- Supporting development and maintenance of the New CRM Requirements Document, Requirements Traceability Matrix (RTM), and related sprint-cycle deliverables

- Championing measurable outcomes such as Average Handle Time (AHT) reduction, swivel-chair reduction, CSR satisfaction, and AI feature adoption/utilization

- Communicating product strategy, roadmap, and sprint progress to CMS leadership, the COR, and Leidos stakeholders

- Coaching and supporting Agile delivery teams and CMS stakeholders on Agile/Product Management best practices, tools, and artifacts

- Supporting the AI Compliance and Risk Management Plan and ensuring proposed AI features align with CMS governance, risk, and bias-mitigation requirements

- Facilitating stakeholder engagement planning and managing relationships across a broad range of internal and external personas

- Supporting UAT planning and execution, ensuring test scenarios validate acceptance criteria and business function parity/continuity

- Contributing to Change Management Plan development, including training content, release communications, and adoption strategies

- Analyzing product and enterprise Key Performance Indicators (KPIs) and Post-Transition Metrics to drive continuous, data-informed roadmap decisions

- Supporting Sprint Review Reports and demonstrations of working software to CMS stakeholders

- Ensuring product decisions account for Section 508 accessibility, security, and FedRAMP compliance requirements

- Managing and documenting methods of communication, prioritization, and decision-making to ensure seamless collaboration across Product, Engineering, and CMS teams

**Required Qualifications:**

- Bachelor's degree and a minimum of 10-12 years of relevant prior experience, or a minimum of 14 years of experience as a Product/Functional Manager in lieu of a degree

- Certified SAFe Product Owner/Product Manager (POPM) with minimum 5 years' experience as a Product Manager

- Solid experience defining and managing product roadmaps, backlogs, and release plans in an Agile/SAFe delivery environment

- Experience translating complex business and technical requirements into user stories with clear, testable acceptance criteria

- Experience presenting product strategy and roadmaps to senior government and corporate leadership with varying technical backgrounds

- Ability to lead and mentor product owners

- Ability to obtain Public Trust

**Preferred Qualifications:**

- Experience with CRM (e.g., Pega, Salesforce, Siebel) or contact center product management

- Experience supporting CMS or other federal health/human services modernization programs

- Experience facilitating Human-Centered Design (HCD) methods, including prototyping and journey mapping

- Experience with AI-enabled product features and AI governance/compliance frameworks

- Knowledge of federal contact center operations

The salary range for this position is $92,300.00 - $166,850.00.

## Skills

### Required
- Agile
- SAFe
- Product Management
- CRM
- AI
- Human-Centered Design

### Nice to have
- CRM product management
- CMS modernization
- HCD facilitation
- AI governance

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Baltimore-MD/Product-Manager_R-00193043?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)