# Senior Strategy & Ops Lead, Post-Sale Product Adoption

**Company**: Samsara
**Location**: Remote - SF Bay Area
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $145,000-$212,500 USD
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/samsara/jobs/8300580?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d1bced8d-d52

## Description

## Job Summary

This role owns new product adoption as a company metric across Samsara's post-sale organization. It exists to proactively integrate every new product into post-sale processes , reviewing adoption data, developing and executing strategies to close adoption gaps, and reading out results , by driving action across the cross-functional teams that already touch post-sale customers today: Scaled Implementation & Success, Enterprise Implementation & Success, Customer Education, Partnerships, and Lifecycle Marketing.

## Key Responsibilities

- Integrate new products into post-sale processes

- Diagnose and close adoption gaps

- Drive execution across teams without direct authority

## What Success Looks Like

- Every new product has a defined post-sale adoption plan in place at or before general availability.

- Adoption metrics exist, are trusted, and are reviewed on a standing cadence.

- Adoption gaps are identified and closed measurably faster than today's reactive baseline.

- Cross-functional teams treat adoption as a shared, prioritized outcome rather than an unowned byproduct.

## Qualifications

- 8+ years of experience in an internal-facing role (Strategy & Operations, Business Operations, Program/Project Management, or similar), with a proven track record of driving results on cross-functional initiatives without formal authority over the teams involved.

- Strong understanding of post-sale, customer-facing functions (implementation, customer success, customer education, or similar).

- Demonstrated ability to work autonomously and execute personally.

- Comfort operating with data , able to define metrics, build or work with dashboards, and use adoption data to prioritize and justify action.

- Strong written and verbal communication skills, including the ability to read out results and influence senior stakeholders.

## Benefits

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company.

## Skills

### Required
- Strategy & Operations
- Business Operations
- Program/Project Management
- data analysis
- communication

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/samsara/jobs/8300580?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)