# Director, New Accounts and Documentation

**Company**: RBC
**Location**: Toronto, Ontario
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/TORONTO-Ontario-Canada/Director--New-Accounts-and-Documentation_R-0000191848-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d1a4a16e-200

## Description

The Director, New Accounts and Documentation sets strategic direction, ensuring departments meet service and professionalism standards, and aligns priorities with firm-wide initiatives.

**Responsibilities:**

- Lead and Performance Management – Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism.

- Oversee Operations and Quality – Oversee complex, specialized department deliverables and processes to ensure quality standards, effective controls, risk mitigation, and regulatory compliance across all departments.

- Process Improvement and Monitoring – Monitor implementation of new processes and procedures to increase timeliness, reduce expenses, and improve service.

- Strategic Advisory and Escalation – Serve as senior-level advisor for decision-making across all groups within scope.

- Stakeholder Relationship Management – Establish and maintain credible relationships with clients, internal business lines, and external vendors.

- Risk Management and Compliance – Monitor departmental risk, provide leadership on risk mitigation strategies, and ensure all administrative and operations functions comply with business standards, industry, and regulatory guidelines.

- Budget and Resource Management – Manage department budget, financial forecasts, staffing models, and metric tracking.

- Employee Development and Engagement – Ensure employees understand RBC vision and targeted behaviors.

- Cross-Enterprise Collaboration – Leverage unit, department, and enterprise-wide teams to develop better solutions and foster a cross-enterprise mindset.

- Change Management – Accept and execute change while supporting employees through transitions and keeping them focused on business priorities.

**Requirements:**

- Operations experience with risk and control discipline

- 4-year degree from an accredited university

- 7+ years of securities or banking experience

- 7+ years demonstrated and sound managerial experience leading and managing large teams

- Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)

- Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes

**Nice-to-haves:**

- Post-graduate degree

- Securities or Financial Services Industry regulatory and audit experience

- Canadian Securities Course or Retail Securities Certification

- PDO or Director and Executive Certification

**What's in it for you?**

- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

- Leaders who support your development through coaching and managing opportunities

- Ability to make a difference and lasting impact.

- Work in a dynamic, collaborative, progressive, and high-performing team.

- Flexible work/life balance options.

- Opportunities to do challenging work.

- Opportunities to take on progressively greater accountabilities.

- Access to a variety of job opportunities across business.

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## Skills

### Required
- Adaptability
- Business Performance Management
- Customer Service
- Decision Making
- Interpersonal Relationship Management
- Operational Delivery
- Process Improvements
- Time Management
- MS Office

### Nice to have
- Post-graduate degree
- Securities or Financial Services Industry regulatory and audit experience
- Canadian Securities Course or Retail Securities Certification
- PDO or Director and Executive Certification

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Source: [Apply at rbc.wd3.myworkdayjobs.com](https://rbc.wd3.myworkdayjobs.com/en-US/RBCGLOBAL1/job/TORONTO-Ontario-Canada/Director--New-Accounts-and-Documentation_R-0000191848-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)