# GCIO Operations Manager - Cybersecurity

**Company**: GCIO
**Location**: Sheffield
**Experience**: executive
**Job type**: full-time
**Category**: Security
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612539199?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d17c24a2-064

## Description

We are currently seeking an experienced professional to join our team in the role of GCIO Operations Manager – Cybersecurity. Reporting to the GCIO (Global Chief Information Office) Operations Director, Cybersecurity, you’ll design, implement, and run operational processes across the Cybersecurity COO (Chief Operating Office) remit - spanning workforce management, financial management, portfolio oversight, governance, and third-party management.

Your focus is on simplifying and standardising how the function operates by adopting best practice and improving consistency of service. You’ll partner closely with the GCIO Cybersecurity COO team and central GCIO COO pillar teams, as well as colleagues in People, Procurement, Finance, Risk, Compliance, and Group Transformation.

Success looks like clear governance, reliable reporting, strong controls, and operational processes that help Cybersecurity teams deliver effectively in a fast-changing risk environment.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role, you will:

- Define and maintain a rolling 3-year workforce plan aligned to Cybersecurity financial plans and wider GCIO and Group workforce and location strategies

- Execute workforce lifecycle activities across attract, retain, and grow in partnership with People teams, including hiring at scale and emerging talent and upskilling programmes

- Develop business cases for workforce initiatives, including contractor replacement, orchestration efficiencies, and Generative AI impacts on future workforce needs

- Manage multi-year financial planning and reporting for the Cybersecurity capability, including budgeting, forecasting, accruals, and cost transparency for senior leadership

- Identify and deliver cost optimisation levers while ensuring full recovery of global costs and timely, consistent management information

- Oversee third-party management from deal initiation through negotiation, approvals, execution, and post-execution benefit validation, including TPEM task oversight and vendor performance risk management

- Govern portfolio oversight for the Cybersecurity change portfolio, including milestone definition, programme setup in Clarity, tracking, reporting, and escalation of delivery risks

- Coordinate governance activity for the Capability Lead, including forum commitments, paper production, action tracking, and stakeholder engagement support

To be successful in this role, you should meet the following requirements:

- Bring proven experience in senior executive management roles within financial services, ideally within multinational banks

- Apply a strong understanding of Cybersecurity alongside broad technology and risk management experience, including controls, operational process, and incident response

- Demonstrate substantial experience managing significant financial plans and resource plans, including forecasting, reporting, and commercial decision support

- Show established capability in programme and portfolio management, including delivery tracking, benefits validation, and tooling such as Clarity

- Navigate complex matrix environments while partnering across functions such as People, Procurement, Finance, Risk, Compliance, and transformation teams

- Communicate complex topics clearly in writing and verbally, including producing senior-level papers, presentations, and updates tailored to the audience

- Build and sustain effective relationships with critical internal and external stakeholders, including engaging on regulatory and market considerations

- Use structured problem-solving to interpret complex information and support data-informed decisions that improve operational outcomes

## Skills

### Required
- Cybersecurity
- Financial Management
- Portfolio Oversight
- Governance
- Third-Party Management
- Programme Management
- Risk Management
- Incident Response
- Clarity

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Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612539199?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)