# IT Support Specialist

**Company**: TaskUs
**Location**: Navi Mumbai, India
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Navi-Mumbai-India/IT-Support-Specialist_R_2611_14160?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d1749b66-ee6

## Description

TaskUs is seeking an IT Support Specialist to provide technical assistance and support to the business and team members. The successful candidate will be responsible for resolving technical concerns, ensuring quality service, and providing positive customer service orientation.

**Key Responsibilities:**

- Respond to telephone calls and email messages from users requesting assistance

- Log and keep records of customer/employee queries, interpret problems, and analyze possible causes of hardware and software failure

- Identify computer hardware, software, and telecommunications malfunctions and take appropriate action to resolve these issues

- Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates

- Assist in conducting user's application testing during program implementation, migration, and system maintenance

- Perform desktop system maintenance/upgrades, including all desktop OS patches, and create/maintain documentation of instructional procedures

- Maintain an inventory of computer hardware assets, peripherals, and software licenses owned by the company

**Required Qualifications:**

- At least 2-3 years of experience

- Knowledge of IT systems and equipment, as well as their installation, configuration, maintenance, and repair

- Strong problem-solving, decision-making, and analytical skills

- Excellent English communication skills - both spoken and written

- Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course

**What We Offer:**

- Competitive industry salaries

- Comprehensive benefits packages

- Opportunity for internal mobility and professional growth

- Inclusive environment and positive impact on the community

## Skills

### Required
- IT systems and equipment
- problem-solving
- analytical skills
- English communication

### Nice to have
- technical writing

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Navi-Mumbai-India/IT-Support-Specialist_R_2611_14160?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)