# (Fluent English) Technical Support Engineer (PHP/JavaScript, SQL)

**Company**: SupportYourApp
**Location**: Seville, Andalusia
**Work arrangement**: remote
**Experience**: mid
**Job type**: Contract
**Category**: Engineering
**Industry**: Technology

**Apply**: https://apply.workable.com/j/4CF1542AA3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d163d9b6-d94

## Description

We are seeking a Technical Support Engineer to join our team. As a Technical Support Engineer, you will investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations. You will reproduce bugs across web admin consoles, mobile apps, and backend APIs, analyze logs, error traces, and metrics to identify root causes, and query production databases (read-only) to validate data-related issues.

Responsibilities:

- Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations;

- Reproduce bugs across web admin consoles, mobile apps, and backend APIs;

- Analyze logs, error traces, and metrics to identify root causes;

- Query production databases (read-only) to validate data-related issues;

- Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches;

- Escalate complex issues to Engineering with clear documentation and findings;

- Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes;

- Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations;

- Maintain deep understanding of client solutions and meet KPI.

Requirements:

- Excellent English skills (at least C1 for both spoken and written);

- 2+ years of customer-facing experience in L1/L2 (or L3) technical support, with hands-on troubleshooting and code-reading skills;

- Strong SQL skills and experience with production-scale relational databases;

- Working knowledge of PHP and/or JavaScript/TypeScript, enough to implement small, low-risk fixes;

- Familiarity with AWS or another cloud provider, including logs, services, and secrets;

- Strong customer-focused approach and excellent communication skills;

- Ability to explain technical concepts in a clear, simple, and customer-friendly manner;

- Strong written communication skills and ability to document technical findings clearly;

- Strong analytical thinking and research skills;

- Ability to identify when an escalation to the Engineering team is required;

- Positive, proactive and responsible attitude;

- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).

Benefits:

- Fixed schedule: Monday–Friday, 10:30 PM - 7AM GMT+11;

- Opportunity to cooperate fully remotely from EU;

- Inclusive international environment;

- Compensation in USD;

- Rewards for referring friends;

- Balance between project workload and personal time, but also – internal health policy;

- Responsive leadership interested in your development and long-lasting cooperation;

- Greenhouse conditions for self-development;

- A culture built on trust, with no time-tracking requirements.

## Skills

### Required
- SQL
- PHP
- JavaScript/TypeScript
- AWS
- Troubleshooting
- Analytical thinking
- Communication

### Nice to have
- Sentry
- Grafana
- React Native
- GraphQL
- REST API debugging
- ClickHouse
- BigQuery

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/4CF1542AA3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)