# Expression of Interest - Customer Services - Magazine Subscriptions

**Company**: Future
**Location**: Cardiff
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Salary**: £25,000-£28,000
**Category**: Customer Service
**Industry**: Media

**Apply**: https://apply.workable.com/j/D9B1D44636
**Canonical**: https://yubhub.co/jobs/job_d15cd35b-c14

## Description

We're looking for a customer services professional to join our team in Cardiff. As a customer services representative, you'll be responsible for resolving customer queries and complaints, as well as working to retain customers and improve their experience. Experience in a similar role is essential, with excellent communication and problem-solving skills. You'll be working in a hybrid role, with three days spent in the office and two days working from home. The salary for this role is £25,000-£28,000 per year.

Responsibilities:
- Resolve customer queries and complaints via phone, email, live chat, and social media
- Work closely with the operations team to understand their needs and drive positive change across the business
- Positively influence internal and external stakeholders to deliver world-class service to customers
- Improve the customer journey through customer feedback
- Handle customer complaints and resolve them in line with company process
- Prioritise and manage your own workload and time
- Sell and negotiate with customers to retain them

What's in it for you:
- Uncapped leave, because we trust you to manage your workload and time
- A share of our profits with a bonus when we hit our targets
- Refer a friend and get rewarded when they join Future
- Wellbeing support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
- Plus more great perks based on your location

## Skills

### Required
- customer service
- communication
- problem-solving
- time management
- negotiation

### Nice to have
- IT skills
- Google Suite
- Word
- Excel