# Warranty and Service Contracts Account Specialist

**Company**: Aviva Canada
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $85,000 to $105,000
**Category**: Finance
**Industry**: Finance

**Apply**: https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Toronto/Account-Specialist---Warranty-and-Service-Contracts_R-173903?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d15616af-84e

## Description

At Aviva Canada, we're looking for a Warranty and Service Contracts Account Specialist to support the evaluation, pricing, review, underwriting support, and ongoing management of warranty and service contract programs in Canada.

**The Opportunity** Reporting directly to the Assistant Vice President of Warranty and Service Contracts, you will deepen your expertise in risk assessment, programming, pricing, portfolio performance, and business development while working closely with Sales, Finance, Operations, and external partners.

**Responsibilities**

### Contract Review, Underwriting & Risk Support

- Assist in reviewing service contract and warranty agreements for completeness, accuracy, and alignment with internal standards.

- Support the evaluation of coverage terms, limits, conditions, exceptions, and risk exposures.

- Identify non-standard risks and assist with referrals and escalations under delegated authority frameworks.

- Assist in underwriting reviews, audits, and renewal assessments for existing business.

- Support the development and maintenance of contract wordings, agreements, and program documentation.

### Pricing & Deal Support

- Support pricing analysis for new and renewal business using established guidelines and tools.

- Assist in reviewing deal structures and profitability metrics.

- Prepare financial, pricing, and risk summaries for internal approvals.

- Support business growth initiatives while maintaining profitability objectives.

### Program & Portfolio Management

- Build, monitor, and assist in auditing new and existing warranty and service contract programs.

- Track claims activity, contract utilization, loss trends, and other performance metrics.

- Identify portfolio trends, anomalies, and opportunities for improvement.

- Support quarterly and monthly performance reporting and portfolio reviews.

### Stakeholder Collaboration & Relationship Management

- Partner with Sales, Finance, Operations, and other business units to gather and assess deal information.

- Develop and maintain strong working relationships with brokers, MGAs, administrators, dealers, and service providers.

- Support market presentations, partner meetings, and business development activities.

- Work collaboratively across business lines to support a multi-line approach and superior customer experience.

### Process Improvement & Compliance

- Maintain accurate and complete file documentation in accordance with departmental requirements.

- Ensure data integrity across systems, reports, and program records.

- Support workflow improvements, reporting enhancements, and operational efficiencies.

- Maintain awareness of marketplace changes, insurance trends, and regulatory developments.

**Requirements**

- University degree or college diploma.

- 2-4 years of experience in warranty, service contracts, F&I, TPA, underwriting support, pricing analysis, contract analysis, or related disciplines.

- CIP or FCIP designation considered an asset.

- Experience working with dealers, OEMs, brokers, MGAs, or service contract providers is beneficial.

- Strong analytical ability with the capacity to assess information, identify trends, and support business decision-making.

- Demonstrated commercial awareness and understanding of business and customer impacts.

- Proficiency with MS Suite.

**What you'll get**

- The salary band for this position ranges from $85,000 to $105,000.

- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

- Hybrid flexible work model.

- Outstanding career development opportunities.

- We'll support your professional development education.

- Competitive vacation package with the option to purchase 5 extra days off per year.

- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

- Corporate wellness programs to support our employees' physical and mental health.

## Skills

### Required
- analytical skills
- commercial awareness
- communication skills
- MS Suite

### Nice to have
- CIP or FCIP designation
- experience working with dealers, OEMs, brokers, MGAs, or service contract providers

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Source: [Apply at aviva.wd1.myworkdayjobs.com](https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Toronto/Account-Specialist---Warranty-and-Service-Contracts_R-173903?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)