# Air Import, Operations Agent **Company**: Expeditors **Location**: Hawthorne, CA **Experience**: entry **Job type**: full-time **Salary**: $20-$30/hour **Category**: Logistics & Supply Chain **Industry**: Logistics & Supply Chain **Apply**: https://jobs.smartrecruiters.com/Expeditors/744000157532219--air-import-operations-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/air-import-operations-agent-d12d11d4-326/ ## Description We are seeking an Air Import, Operations Agent to join our team at Expeditors in Hawthorne, CA. As an Air Import, Operations Agent, you will play a critical role in ensuring accurate and timely billing for all air import shipments, maintaining compliance with company policies and customer agreements. Key Responsibilities: - Prepare and issue invoices for air import shipments based on agreed rates and tariffs. - Validate charges against carrier invoices, tariffs, and customer contracts. - Coordinate with operations to confirm shipment details and resolve discrepancies. - Maintain billing records and ensure proper documentation for audits. - Communicate with customers regarding billing inquiries and adjustments. - Monitor aging reports and assist in resolving billing-related disputes. Major Duties and Responsibilities: - Ensure smooth and timely freight flow. - Ensure accurate and timely data entry into our invoice/operating system. - Complete billing reports on a daily basis (INB, F2F, FDS, Settlement Report). - Ensure documents are timely sent to customers or brokers for customs purposes. - Ensure timely delivery/dispatch of freight to customers for Import shipments. - Use Air Import Workflows on a daily basis. - Interact with customers in arranging their international shipments, meeting customer service standards. - Follow up on customer emails showing exceptional customer service. - Contribute to maintaining strong relationships with suppliers (airlines, trucking companies, and others). - Ensure compliance at all times with regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements. - Understand department process flow, constantly looking for areas of improved efficiency. - Ensure all customers' standard operating procedures are followed and updated. - Meet KPI standards, as per company procedures. - Provide overseas communications, timely responses to emails and requests (internal and external). Qualifications: - High School Degree or equivalent required. - Successful candidates must pass a background check. - Must be legally authorized to work in the United States. - Must not require future sponsorship for employment visa. - Fluent in English, both written and verbal. - Must have the ability to work overtime in support of the department's needs. - Must be able to commute to the city of Hawthorne, CA. - Comfortable with numbers and basic mathematical skills. Desired Qualifications: - Associates or Undergraduate Degree Preferred. - Good computer skills (Word, Excel, and familiarity with PowerPoint). - Ability to multi-task and prioritize throughout the workday while remaining focused and organized. - Demonstrated ability to be proactive in thought and action. - Strong organizational skills. - Analytical with a strong attention to detail. - Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. - Ability to work independently and in a collaborative team environment. - Willing to pitch in and help on last-minute projects or assist team members. - Excellent written, verbal, and interpersonal communication skills. - Has a demonstrated strong work ethic and reliability. - Strong attention to detail and accuracy in financial data. - Knowledge of air freight pricing, tariffs, and Incoterms. - Proficiency in billing systems and MS Excel. - Ability to work under deadlines and prioritize tasks. - Good communication skills for internal and external coordination. Benefits: - Paid Vacation, Holiday, Sick Time. - Health Plan: Medical, Prescription Drug, Dental and Vision. - Life and Long Term Disability Insurance. - 401(k) Retirement Savings Plan (US only). - Employee Stock Purchase Plan. - Training and Personnel Development Program. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - English - basic mathematical skills - data entry - billing systems - MS Excel ### Nice to have - Associates or Undergraduate Degree - Good computer skills (Word, Excel, and familiarity with PowerPoint) - Ability to multi-task and prioritize - Strong organizational skills - Analytical with a strong attention to detail --- Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000157532219--air-import-operations-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)