# Visa Direct Process Manager

**Company**: Visa
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $149,400 to $238,500 USD per year
**Category**: Operations
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/US---San-Francisco-CA/Process-Manager_REF089183W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d1234080-c82

## Description

The Visa Direct Process Manager will support the Commercial Readiness & Quality function and will be responsible to maintain key operational process documentation that support the successful enablement of Visa Direct programs.

This role will execute highly-detailed process documentation, ensure programs coming to market are commercially ready prior to regional communication and launch, and maintain assets that support sales and solutioning functions.

The Process Manager will work cross-functionally with global and regional commercialization, product, sales, solutioning, operations, and client-facing teams to drive process discipline, readiness, clear communications, and effective asset management across Visa Direct initiatives.

**Key Responsibilities**

- Develop and maintain detailed processes that enable clients to participate in Visa Direct programs.

- Manage procedural assets, including playbooks, implementation materials, FAQs, templates, and other enablement resources.

- Support commercial sales enablement activities, including launch preparation, issue tracking, and readiness validations.

- Document cross-functional inputs to validate that newly launching Visa Direct programs are commercially ready for regional communication and activation.

- Develop and distribute communications, including emails, newsletters, and PowerPoint, ensuring high-quality information is delivered to global and regional teams with clarity, timeliness, accuracy, and alignment to business objectives.

- Identify process gaps, operational risks, and improvement opportunities, and drive actions to improve scalability and efficiency.

- Maintain strong documentation standards, version control, asset organization, and governance across Visa Direct materials.

- Translate complex program information into easy-to-understand messaging and high-quality PowerPoint presentations.

- Demonstrate strong program management, communication, stakeholder management, and problem-solving skills in a fast-paced, matrixed environment.

- Collaborate with cross-functional teams to deliver solutions and professional services to clients.

- Analyze data to derive insights and actionable items for business improvement.

- Provide expertise in electronic payments, transaction processing networks, and issuer processing.

- Manage complex initiatives and deliverables in a matrixed, global environment.

- Communicate complex technical concepts in business language to stakeholders.

- Build and maintain strong customer relationships, ensuring high customer focus and satisfaction.

- Set priorities, influence others, and manage customer expectations.

- Utilize Microsoft 365 tools for project management and communication.

- Demonstrate success in customer relationship management and solution delivery.

**Qualifications**

- 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced Degree.

- Experience in the payment industry.

- Experience collaborating on enterprise-wide products, projects, and programs.

- Experience deriving insights and action items through analysis.

- Experience providing solutions delivery and professional services.

- Experience with Microsoft 365 (Office) tools.

- Experience presenting, consulting, and communicating with stakeholders.

- Experience managing multiple priorities and demands in a fast-paced environment.

**Benefits**

- Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

## Skills

### Required
- payment industry
- process documentation
- project management
- communication
- problem-solving
- data analysis
- electronic payments
- transaction processing networks
- issuer processing
- Microsoft 365 tools

### Nice to have
- payments processing
- client-facing professional services
- project/program management
- direct client interaction
- advanced data analytics
- creative problem-solving skills
- outstanding executive communication skills

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Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/US---San-Francisco-CA/Process-Manager_REF089183W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)