# Client Services Associate II - Hybrid - Mexico

**Company**: ICON
**Work arrangement**: hybrid
**Experience**: mid
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://icon.wd3.myworkdayjobs.com/en-US/broadbean_external/job/Mexico-Mexico-City/Client-Services-Associate-II_JR151979?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d11890f1-cc7

## Description

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. The role is within the Author Collaboration Unit department, at Mapi Research Trust (in collaboration with ICON plc).

**Job Summary:** As a Client Services Associate II, you will analyze and standardize material as per processes and handle all communication and translation deliveries.

**Responsibilities:**

- Interface with Copyright holders of Clinical Outcome Assessments (COAs), receive and route requests, and facilitate discussions with operations and/or scientific personnel as needed.

- Liaise between Developers/Copyright holders, operations, and customer service teams.

- Coordinate discussions with Copyright holders as required.

- Support other Client Services and Business Development staff in multi-service bid defenses.

- Clarify complex contract specifications with Account Managers/Executives and Copyright holders, and manage electronic document signatures.

- Develop and maintain filing and tracking tools in accordance with accepted practice.

- Manage translation and original source files and data storage.

- Collect and analyze data from internal and external databases, authors.

- Assist Account Managers/Account Executives in account management activities.

- Conduct upstream information searches related to COA author accounts to assist Account Managers in business development activities.

**Requirements:**

- 3-5 years of experience in business analysis, operational support, or equivalent positions.

- Linguistic Validation background, Scientific documentalist, experience in the Pharma, quality assurance, or CRO industry is a plus.

- Excellent communication, organization, and continuous improvement skills.

- Advanced proficiency in English (full fluency). Other languages are a plus.

- A completed bachelor's degree.

- Excellent skills in Microsoft Office applications (Word, Excel, and PowerPoint).

- Knowledge of regulatory requirements environment, COA/eCOA field, and CRO terminology is a plus.

- Experience in managing project priorities, demonstrating a sense of urgency, and maintaining accurate documentation.

**Rewards & Benefits:** ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development. Benefits may include:

- Competitive base salary and performance-related incentives

- Health and wellbeing programs, including medical, dental, and vision coverage where applicable

- Retirement and pension plans

- Life assurance and disability coverage

- Employee assistance programs and wellbeing resources

- Learning and development opportunities through structured training and career pathways

## Skills

### Required
- Microsoft Office
- English
- communication
- organization
- continuous improvement

### Nice to have
- Linguistic Validation
- Scientific documentalist
- Pharma
- quality assurance
- CRO industry
- other languages

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Source: [Apply at icon.wd3.myworkdayjobs.com](https://icon.wd3.myworkdayjobs.com/en-US/broadbean_external/job/Mexico-Mexico-City/Client-Services-Associate-II_JR151979?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)