# Senior Fraud Investigator, Prevent

**Company**: Monzo
**Location**: London
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: £31,100 - £39,350
**Category**: Finance
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/monzo/jobs/8346170?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d104c829-f43

## Description

We’re on a mission to make money work for everyone.

As a Senior Fraud Investigator, you will be part of the Prevent pillar which provides vital intervention and education to Monzo customers who are experiencing potential active fraud attempts on their funds.

Your day-to-day tasks will include:

- Gathering evidence from flagged transaction data

- Using Monzo’s values to investigate the nature of suspicious transactions with empathy and attention to detail

- Reassuring and supporting customers through the process of identifying active fraud

- Independently making decisions on cases and releasing or blocking flagged transactions up to a case value of £59,999.00

- Submitting accounts for closure where first-party concerns are held following investigation

- Triaging cases with a value of more than £59,999.00 for upwards escalation

- Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their Monzo account

- Providing advice and support to victims of fraud on how they can protect themselves in the future

- Handling non-FOS complaints and feeding back to Investigators and their managers where required

We’d love to hear from you if…

- You have a strong understanding of regulatory requirements in fraud and/or financial crime

- You have a strong knowledge of cryptocurrency and how this is used in fraud typologies

- You have excellent English written and verbal communication skills and experience speaking to victims of potential fraud

- You are able to be persuasive and empathetic

- You have strong expertise in investigating, problem-solving, and decision-making

- You are able to work well independently and collaboratively with the wider team

- You are able to work to deadlines

- You have a values-driven approach in line with Monzo’s core values

Benefits include:

- £31,100 - £39,350 salary

- Incentive awards tied to your performance

- £1,000 learning budget each year

- MacBook and support for remote work setup

- And more!

## Skills

### Required
- regulatory requirements in fraud
- financial crime
- cryptocurrency
- English written and verbal communication
- investigating
- problem-solving
- decision-making

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/monzo/jobs/8346170?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)