# Health & Benefits Multinational Client Lead

**Company**: Mercer
**Location**: Hong Kong
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Insurance
**Industry**: Consulting

**Apply**: https://mmc.wd1.myworkdayjobs.com/en-US/MMC/job/Hong-Kong---FWD-Tower/MMB-Senior-Client-Manager_R_349675-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d102cfff-d51

## Description

This is an exciting opportunity to join and support driving forward and establishing a new, growing team in Asia and Pacific.

The Health & Benefits Multinational team is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia and Pacific; this includes being a central point of contact and providing strong strategic advice on how they can address specific client and market challenges.

**Key Responsibilities:**

- Handle larger, more complex clients with higher service needs.

- Design and develop client management tools that support effective oversight of the accounts.

- Monitor and ensure that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements.

- Execute clients' ongoing global benefit strategy, including global benefit financing strategies, through pooling, captives and global insurance programs.

- Interface directly with senior-level client managers as the main global point of contact for client deliverables and communications required under a Global Benefits Management appointment.

- Manage and address client escalations of existing or other accounts.

- Provide strategic & consulting advice that enables the client to make the right decisions and maintain sustainable plans.

- Enhance our ability to sell additional health and wellbeing projects delivered by our strongly connected consulting team.

- Contributing to business development pursuit activities in alignment with our sales team and onboarding process.

- Review of current team “ways of working” and providing suggestions for improvement.

- Contribute to thought leadership content and mentor junior team members, fostering a culture of continuous learning and high performance.

**Requirements:**

- 8+ years of experience in insurance broking field, ideally from Health, Life and Disability area.

- Ability to cultivate client relationship and manage challenging client demands.

- Strong project management and operational skills – able to prioritize and manage multiple projects simultaneously.

- Experience in process building, best practices and/or efficiency project.

- Good analytical skills in reading, interpreting and communicating data.

- Strong self-starter, fast learner, quality conscious, committed to deadlines.

- Ability to work within a team environment across borders & manage internal stakeholders.

- Strong language capabilities in written and spoken English and Chinese.

- Proficient with MS Word, PowerPoint, and Excel.

**Why Join Our Team:**

- We help you be your best through professional development opportunities, interesting work and supportive leaders.

- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

## Skills

### Required
- insurance broking
- client relationship
- project management
- analytical skills
- MS Word
- PowerPoint
- Excel
- Chinese

---

Source: [Apply at mmc.wd1.myworkdayjobs.com](https://mmc.wd1.myworkdayjobs.com/en-US/MMC/job/Hong-Kong---FWD-Tower/MMB-Senior-Client-Manager_R_349675-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)