# Manager, Customer Experience Design

**Company**: Mastercard
**Location**: Dublin, Ireland
**Experience**: senior
**Job type**: full-time
**Category**: Design
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Dublin-Ireland/Manager--Customer-Experience-Design_R-291689?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_d0e330d6-d85

## Description

We are looking for an experienced CX Designer passionate about the possibilities of data and data-driven experience design with good knowledge and experience of User Interface Design to join our rapidly growing, highly-innovative data and services Product Development team.

You will work as part of wider cross-functional team, collectively contributing to the rapid iteration of Prototypes and MVPs (Minimal Viable Product), mainly in the B2B and B2B2C arenas. Each design iteration is exposed to end-users at each cycle of our rapid design-test-redesign process, to ensure optimum user traction.

Responsibilities:

- Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)

- Participate in "Design Thinking" workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products

- Explore the “art-of-the-possible"

- Leverage existing – and contribute net new – design patterns to Mastercard’s design pattern library

- Help define the next generation of data and data-driven products – and through doing so, help shape the future of Mastercard and its growth

- Work on future state conceptual designs, driving experimentation that improves the quality of product design overall

- Work closely with key partners from brand & marketing, to drive delightful and highly usable transactional experiences

- Work closely with our technology teams, leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies

- Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers

- Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base

Required Experience / Knowledge / Skills:

- Experience developing User Personas and user journeys to inform product design decisions

- Experience in rapid prototyping (Lean UX and Design Thinking)

- Experience in the implementation of creative, useable and compelling visual mockups and prototypes

- Experience of design-experiences across multiple media

- Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Illustrator, etc.

- An understanding of complex information architectures for digital applications

## Skills

### Required
- Interaction Design
- User Interface Design
- Lean UX
- Design Thinking
- Figma
- Sketch
- Adobe Illustrator

### Nice to have
- Visual Design
- UX Research

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Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Dublin-Ireland/Manager--Customer-Experience-Design_R-291689?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)